Universal Banker I: Grow Relationships & Serve Communities

Nicolet National Bank; Sturgeon Bay (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, & life ins.

401(k) with company match

PTO & holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to be a trusted frontline advisor, driving new customers and expanding existing relationships across our Wisconsin branches.

You will provide efficient teller services, educate customers on digital tools, and refer opportunities to Personal Bankers and lending specialists, while maintaining compliance and delivering exceptional service.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash handling and customer service experience required.
• Prior banking or retail financial services experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Responsibilities

• Provide welcoming service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and offer solutions.
• Deliver prompt assistance for routine servicing inquiries; escalate as needed.
• Build trust by following through on requests and referrals.
• Contribute to branch sales and referral goals through disciplined engagement.
• Accurately process deposits, withdrawals, loan payments, and transfers.
• Identify customer needs and refer opportunities to Personal Bankers or lenders.
• Educate customers on digital tools such as mobile and online banking.
• Research and resolve routine issues; escalate more complex matters.
• Maintain compliance with regulatory standards and protect data.
• Collaborate with team and participate in community engagement.

Skills

Cash handling

Customer service

Interpersonal skills

Attention to detail

Referrals to banking products

Multi-tasking

Microsoft Office

Banking systems

Digital platforms

Education

High school diploma or equivalent

Tools

Banking systems

Digital platforms

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I to be a trusted frontline advisor, driving new customers and expanding existing relationships across our Wisconsin branches.

You will provide efficient teller services, educate customers on digital tools, and refer opportunities to Personal Bankers and lending specialists, while maintaining compliance and delivering exceptional service.