Universal Banker I - Frontline Banking & Growth Catalyst

Nicolet National Bank; Oskaloosa (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with match

PTO & Holidays

Job summary

Nicolet National Bank is seeking a Universal Banker I to deliver exceptional customer experiences while growing relationships in the branch. This role combines front-line service with needs-based conversations and product referrals to support branch goals.

You will handle deposits and routine transactions, educate customers on digital tools, and uphold regulatory compliance across BSA/AML, KYC, and related standards. Join a team-focused environment committed to community banking values.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of cashhandling and customer service experience is required.
• Prior banking or retail financial services experience is preferred.
• Strong customer service, communication, and interpersonal skills are essential.
• Proficiency with banking systems, digital platforms, and Microsoft Office is expected.

Responsibilities

• Provide welcoming, professional service across in-person, phone, and digital channels.
• Engage customers in needs-based conversations to understand goals and introduce solutions.
• Process deposits, withdrawals, loan payments, transfers, and other transactions with accuracy.
• Identify customer needs and refer opportunities to bankers or lending specialists.
• Educate customers on digital tools such as mobile and online banking and estatements.
• Support branch sales goals through disciplined engagement and follow-up.
• Adhere to applicable laws and internal controls, including BSA/AML, KYC, OFAC, Reg CC, and Reg E.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Banking systems

Microsoft Office

Job description

Nicolet National Bank is seeking a Universal Banker I to deliver exceptional customer experiences while growing relationships in the branch. This role combines front-line service with needs-based conversations and product referrals to support branch goals.

You will handle deposits and routine transactions, educate customers on digital tools, and uphold regulatory compliance across BSA/AML, KYC, and related standards. Join a team-focused environment committed to community banking values.