Community Association Support Manager (Lease & Resident)

FirstService Residential; Chicago (IL); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical plans (clinical and dental)

Vision and life insurance

Disability insurance

401(k) with company match

Tuition reimbursement

Paid time off

Paid holidays

Employee assistance program

Job summary

FirstService Residential is seeking an Assistant Community Association Manager in Chicago, IL. You will support the Community Association Manager with administrative and project duties, including lease administration, income/expense management, and resident relations.

The role focuses on working in Streeterville with a strong emphasis on organization, communication, and timely issue resolution. Full-time position with comprehensive benefits and opportunities in a community-focused environment.

Qualifications

• Active IL Community Association Manager license required.
• Strong written and verbal communication skills.
• Energetic, able to multitask and prioritize multiple projects.
• Experience in community management or related field preferred.

Responsibilities

• Organize and maintain homeowner and administrative files and perform annual file cleanout.
• Manage and process leases within the building, including uploading leases and tracking through the Master Lease List.
• Maintain service levels in interactions with residents, vendors, staff, and colleagues; respond within one business day.
• Assemble Board Packets in a clean, professional fashion.
• Update and generate association and management reports as instructed by the Community Manager.
• Coordinate moves, deliveries, and elevator use; collect move fees and deposits; obtain insurance documents.
• Distribute monthly newsletters and upload documents to Connect and Community Website.
• Monitor resident disputes and build positive relationships between residents and management.

Skills

IL CAM license

Communication

Multi-tasking

Resident relations

Team collaboration

Tools

Lease administration

Job description

FirstService Residential is seeking an Assistant Community Association Manager in Chicago, IL. You will support the Community Association Manager with administrative and project duties, including lease administration, income/expense management, and resident relations.

The role focuses on working in Streeterville with a strong emphasis on organization, communication, and timely issue resolution. Full-time position with comprehensive benefits and opportunities in a community-focused environment.