Interim Assistant Community Association Manager

FirstService Residential; Chicago (IL); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical plans (clinical and dental)

Vision and life insurance

Disability insurance

401(k) with company match

Tuition reimbursement

Paid time off

Paid holidays

Employee assistance program

Job summary

FirstService Residential is seeking an Assistant Community Association Manager in Chicago, IL. You will support the Community Association Manager with administrative and project duties, including lease administration, income/expense management, and resident relations.

The role focuses on working in Streeterville with a strong emphasis on organization, communication, and timely issue resolution. Full-time position with comprehensive benefits and opportunities in a community-focused environment.

Qualifications

• Active IL Community Association Manager license required.
• Strong written and verbal communication skills.
• Energetic, able to multitask and prioritize multiple projects.
• Experience in community management or related field preferred.

Responsibilities

• Organize and maintain homeowner and administrative files and perform annual file cleanout.
• Manage and process leases within the building, including uploading leases and tracking through the Master Lease List.
• Maintain service levels in interactions with residents, vendors, staff, and colleagues; respond within one business day.
• Assemble Board Packets in a clean, professional fashion.
• Update and generate association and management reports as instructed by the Community Manager.
• Coordinate moves, deliveries, and elevator use; collect move fees and deposits; obtain insurance documents.
• Distribute monthly newsletters and upload documents to Connect and Community Website.
• Monitor resident disputes and build positive relationships between residents and management.

Skills

IL CAM license

Communication

Multi-tasking

Resident relations

Team collaboration

Tools

Lease administration

Job description

Description

Job Overview:

As an Assistant Community Association Manager, you’ll be responsible for supporting the Community Association Manager through timely completion of assigned administrative and project duties. Youl will hold expertise in the areas of lease administration, income/expense management and administration, and resident relations.

This opportunity is available in the Streeterville neighborhood of Chicago, Illinois.

Your Responsibilities

• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized hard copy and electronic system.
• Manage and process all leases within the building, including uploading lease to Connect and tracking of leases through the Master Lease List.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents. Respond to client communications and address issues within one business day.
• Assemble Board Packets in a clean, orderly, and professional fashion.
• Update and generate required association and management reports as instructed by the Community Manager.
• Manage all moves, deliveries, staging, and resident contractors for elevator use, utilizing move calendar, including collection of move fee and deposit, and obtaining appropriate documents and proof of insurance.
• Coordinate printing and electronic distribution of monthly newsletter, as well as uploading document to Connect and Community Website.
• Update and generate required association and management reports as instructed by the Property Manager.
• Monitor and address resident disputes as required and build a positive relationship between residents and management.

Skills & Qualifications

• Active Community Association Manager license in the state of Illinois.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.
• Community management experience or equivalent professional experience in a related field strongly preferred.

What We Offer

• As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance.
• You will also be eligible for company-paid life insurance and benefits from our employee assistance program.
• In addition, you will also be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 57000 - $ 67000 / year