Onsite Community Association Manager

Associa; Georgetown (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Associa in Georgetown, SC is seeking an Onsite Community Association Manager to provide overall supervision of a residential community. You will work with homeowners, vendors, and board members to ensure smooth operation and consistent service delivery.

The role requires 5+ years in the residential property management industry, strong communication, budgeting, and vendor oversight, with CMCA preferred and degree preferred. Onsite work with a collaborative, customer-focused team.

Qualifications

• Associates Degree or Bachelor's Degree Preferred.
• 1-3 years of Community Association experience required.
• CMCA preferred; CMCA will be required within 12 months of employment.

Responsibilities

• Supervise the operation and administration of the Association in accordance with the management agreement.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure community management tools are being effectively developed and utilized (calendar, action items, budgets, etc.).
• Review monthly financial reports and ensure management summary is submitted to the Board of Directors.
• Provide and/or oversee recommendations to the Board and committees regarding major capital expenditures.
• Monitor delinquency rates and collections process for portfolio.
• Attend Board meetings and committee meetings as needed.
• Prepare Board packages within established time frames.
• Maintain awareness of legal actions involving the Association.
• Maintain unit and contract files relating to operations.
• Assist with architectural review and routine inspections as necessary.
• Oversee data base updates and vendor management.
• Oversee AP process in accordance with home office processes.

Skills

MS Office proficiency

Property/HOA knowledge

Communication skills

Customer service

Time management

Team player

Self-motivated

Education

Associates Degree or Bachelor's Degree Preferred

CMCA preferred (within 12 months)

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Do you have a passion for residential property management and have been in the industry for 5+ years? Than this is the job for you! The Onsite Community Association Manager is responsible for providing the overall supervision of one of our beautiful community associations located in Georgetown, SC. The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members.

Duties include but not limited to:

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement as well as committee meetings and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with home office processes and procedures.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree or Bachelor's Degree Preferred.
• Must be able to pass a Background Check and Drug Screen.
• 1 - 3 years of Community Association Experience Required.
• CMCA Preferred. CMCA will be required within 12 months of employment.

Physical Requirements

Must be able to sit (for long periods of time), stand (for long periods of time), walk, kneel, reach with hands and arms, stoop, crawl, talk, hear, push, pull, grasp, use hands and fingers, have clear vision and lift up to 25 pounds.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.