Community Association Manager

WPM Real Estate Management; Owings Mills (MD); On-site; USD 68,000 - 83,000; Full time

Job summary

WPM Real Estate Management is seeking an experienced Community Association Manager to oversee condo/HOA portfolios and deliver professional service to boards and residents. You will support daily operations, help maintain properties, and manage budgets and contracts.

The role requires strong communication, budgeting, and leadership skills, with a focus on responsive customer service and professional development opportunities within a Top Workplace environment.

Qualifications

• Experience with budgeting and financial management for an organization.
• Ability to review building and property conditions and identify areas requiring correction.
• Excellent time management and prioritization skills.
• Excellent written communications with owners and staff at all levels in the organization.
• Excellent verbal communication skills with owners and staff at all levels in the organization.
• Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
• Basic understanding of construction and repair tasks for property maintenance and construction.
• Demonstrated attention to detail
• Demonstrated ability to lead teams and facilitate discussions
• Some knowledge of Microsoft Word.
• Ability to quickly learn new technology and computer applications.

Responsibilities

• Identify strategic operational priorities with condo/HOA boards and plan execution.
• Organize annual meetings for Owners, including notices, agendas and documents.
• Manage day-to-day property operations directly or via on-site staff.
• Prepare and present budgets; track expenses and explain variances.
• Negotiate and oversee contracts for associations.
• Conduct site inspections and identify maintenance opportunities to boost value.
• Initiate maintenance projects balancing board priorities and budgets.
• Maintain strong relationships with Boards and guide policy development.
• Assist President in identifying new client opportunities.
• Perform other duties as required.

Skills

Budgeting

Financial management

Time management

Written communication

Verbal communication

Customer service

Attention to detail

Team leadership

Learn new technology

Microsoft Word

Education

High School Diploma or Equivalent (business focus)

Certification as Association Management Specialist preferred

Certification as CAM or Accredited Resident Manager preferred

Tools

MS Word

Job description

WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization®.

We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year.

We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development.

Salary: $75,000 annually

WPM Real Estate Management is seeking an experienced Community Association Manager to oversee a portfolio of condominium and homeowner associations. This role is responsible for providing professional, highly responsive customer service to board members and residents, supporting the day-to-day operations of each community, and helping ensure the associations are well maintained and run smoothly.

What You'll Do

• Works with Condominium (condo) and/or Home Owner Association(HOA) boards to identify strategic operational priorities and creates a cohesive plan for execution.
• Organizes annual meetings for Owners, including preparation of notices, agendas and related documents.
• Oversees and/or manages day-to-day property operations directly or, if applicable, through on site staff.
• Prepares and presents budgets for effective property management. Tracks expenses and provides explanations for variances.
• Negotiates and oversees contracts executed on behalf of the Condominium and/or Home Owner Association.
• Performs site inspections on a regular basis, identifying maintenance, repair and enhancement opportunities to optimize property value and appeal.
• Initiates maintenance and repair projects, balancing Board priorities and budgets against quality and aesthetic considerations.
• Maintains solid relationships with assigned Boards to ensure continued and effective flow of information. Guides and assists members of the Boards in the development of policies and procedures consistent with good professional practice and in understanding their roles and responsibilities as Board members.
• Assists President of Association Real Estate Management in identifying and developing new client opportunities.
• Performs other duties as required.

What We're Looking For

• Experience with budgeting and financial management for an organization
• Ability to review building and property conditions and identify areas requiring correction
• Excellent time management and prioritization skills.
• Excellent written communications with owners and staff at all levels in the organization.
• Excellent verbal communication skills with owners and staff at all levels in the organization.
• Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
• Basic understanding of construction and repair tasks for property maintenance and construction.
• Demonstrated attention to detail
• Demonstrated ability to lead teams and facilitate discussions
• Some knowledge of Microsoft Word.
• Ability to quickly learn new technology and computer applications.
• Certification as Association Management Specialist preferred
• Certification as Certified Manager of Community Associations or Accredited Resident Manager preferred.

Education & Experience

• High School Diploma or Equivalent with focus on business administration
• Five years’ experience in condominium and home owner association management

Physical & Environmental Conditions

• Work requires no unusual demand for physical effort. Required to walk stairs, building maintenance spaces, basements and outdoor spaces to review property conditions.
• May be required to be on call and responding to telephone calls at night, on weekends and on holidays.
• Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, conference halls or commercial vehicles e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations.