Community Association Manager

NORTHWEST PROPERTY & FINANCIAL MANAGEMENT CORPORATION; Crystal Lake (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Mileage Reimbursement

Medical, dental and vision insurance (

Company cell phone and laptop

Paid time off and holidays

Professional development support

Job summary

NORTHWEST PROPERTY & FINANCIAL MANAGEMENT CORPORATION seeks an experienced Community Association Portfolio Manager to oversee day-to-day management for a portfolio of HOAs, condominiums, and community associations in Illinois. You will serve as the primary liaison with boards, homeowners, vendors, and the management team to ensure professional, compliant governance and service.

The role requires strong communication, problem-solving, and leadership in a fast-paced environment, with occasional

Qualifications

• Experience in community association management or related property management.
• Strong knowledge of HOA and condominium operations.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management abilities.
• Ability to prioritize multiple responsibilities across several communities.
• Experience managing vendor relationships and contracts.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver's license and reliable transportation.

Responsibilities

• Manage a portfolio of community associations and provide exceptional service to Boards and homeowners.
• Be the primary point of contact for assigned association boards.
• Prepare for and attend board, annual, and special meetings, including some evenings.
• Prepare meeting agendas, management reports, minutes, and follow-up items.
• Develop and maintain relationships with board members, homeowners, and partners.
• Coordinate maintenance projects and oversee vendor performance.
• Solicit bids, negotiate contracts, monitor compliance.
• Conduct property inspections and address maintenance or covenant issues.
• Assist boards with budget planning, reserves, and capital improvements.
• Review financial statements and collaborate with accounting on collections and reporting.
• Ensure compliance with governing documents and state laws.
• Respond to homeowner inquiries professionally and promptly.
• Maintain records for each community and collaborate with internal teams.

Skills

HOA/condo operations

Verbal & written communication

Organization & time management

Vendor management

Microsoft Office

Driver's license

Education

CMCA®, AMS®, or PCAM®

Tools

Microsoft Office Suite

Job description

Community Association Portfolio Manager

Position Summary

We are seeking an experienced, organized, and customer-focused Community Association Portfolio Manager to oversee the day-to-day management of a portfolio of homeowners associations (HOAs), condominium associations, and community associations. This position serves as the primary liaison between association boards, homeowners, vendors, and the management company, ensuring that each community is professionally managed in accordance with governing documents, applicable laws, and board directives.

The ideal candidate is an excellent communicator, skilled problem solver, and proactive leader who thrives in a fast-paced environment while managing multiple communities.

Key Responsibilities

• Manage a portfolio of community associations, providing exceptional service to Board of Directors and homeowners.
• Serve as the primary point of contact for assigned association boards.
• Prepare for and attend board meetings, annual meetings, and special meetings, including some evening meetings as required.
• Prepare meeting agendas, management reports, minutes (or oversee their preparation), and follow-up action items.
• Develop and maintain strong working relationships with board members, homeowners, and business partners.
• Coordinate maintenance projects and oversee vendor performance.
• Solicit bids, negotiate contracts, and monitor contract compliance.
• Conduct regular property inspections and identify maintenance or covenant enforcement needs.
• Assist boards with budget planning, reserve projects, and long-term capital improvements.
• Review monthly financial statements, monitor association budgets, and work closely with accounting staff on collections, payables, and financial reporting.
• Ensure compliance with governing documents, state statutes, and company policies.
• Respond promptly to homeowner inquiries and resolve issues professionally.
• Maintain accurate records and documentation for each assigned community.
• Collaborate with internal departments to provide seamless service to clients.

Qualifications (Required)

• Community association management experience or related property management experience.
• Strong knowledge of HOA and condominium operations.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management abilities.
• Ability to prioritize multiple responsibilities across several communities.
• Experience managing vendor relationships and service contracts.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver's license and reliable transportation.

Preferred

• Professional designation such as CMCA®, AMS®, or PCAM®.
• Experience with community association management software
• Knowledge of applicable state community association laws.

Skills & Competencies

• Relationship building
• Customer service excellence
• Conflict resolution
• Financial management
• Project coordination
• Negotiation
• Problem solving
• Attention to detail
• Professional judgment
• Leadership and accountability

What We Offer

• Competitive salary
• Bonus opportunities
• Mileage Reimbursement (no mileage tracking required)
• Medical, dental, and vision insurance (after 60 days of employment)
• Company cell phone and laptop
• Paid time off and holidays
• Professional development and certification support
• Collaborative and supportive work environment
• Opportunities for career growth

Schedule

• Full-time (Flex/Remote Work days available after 90 days of service)
• Monday–Friday (9:00-5:00 M-T, 9:00-1:00 F)
• Occasional evening meetings required
• Local travel to assigned communities

Join Our Team

If you enjoy building strong client relationships, solving complex challenges, and helping communities thrive, we'd love to hear from you. Join our team and make a meaningful impact by providing exceptional management services to the communities we serve.