Portfolio Community Manager

Associa; Laurel (MD); On-site; USD 75,000 - 80,000; Full time

Job summary

Associa is seeking a Portfolio Association Manager to oversee on-site management of assigned community associations in Washington DC and Howard County. The role involves supervising operations, interacting with homeowners, boards, vendors, and the CSSC to ensure alignment with management agreements.

The candidate should have 3+ years in management within community associations, with CMCA/AMS/PCAM being highly desirable.

Qualifications

• Associates Degree Required; Bachelors Degree Preferred.
• 3+ years of Management and/or Supervisory experience.
• 3–5 years of Community Association experience is required.
• CMCA, AMS, PCAM designations are highly desired.
• Knowledge of the role of the association board and the Community Association Manager.
• Professional communication skills and customer service skills.

Responsibilities

• Supervise the operation and administration of the Association in accordance with the management agreement and policies.
• Acts as liaison with the Association Board of Directors and homeowners.
• Review monthly financial reports and provide management summaries to the Board.
• Provide recommendations to the Board regarding major capital expenditures.
• Monitor delinquency rates and collections for the portfolio.
• Attend Board meetings and community events as needed.
• Prepare Board packages within established timeframes.
• Maintain files related to operations and assist with architectural reviews.

Skills

Management experience

Supervisory experience

Communication skills

Time management

Customer service

Education

Associates degree

Bachelors degree preferred

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Portfolio Association Manager opportunity in Washington DC & Howard County. The Portfolio Association Manager is an on-site position, responsible for providing the overall supervision of assigned community association(s). The Portfolio Association Manager interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.

Daily responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.

Pay range: $75,000 - $80,000

Requirements

• Associates Degree Required; Bachelors Degree Preferred.
• 3+ years of Management and/or Supervisory experience.
• 3 – 5 years of Community Association experience is required.
• CMCA, AMS, PCAM designations are highly desired.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners is required.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.