Community Association Manager

Horizon Hospitality; Chattanooga (TN); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k

Paid time off

Professional development opportunities

Job summary

Horizon Hospitality in Chattanooga seeks a Community Association Director to lead operations of a professionally managed HOA within a master-planned development near downtown. The role focuses on governance, resident engagement, and guiding growth through amenities, events, and strong communication.

The ideal candidate will have a Bachelor's degree, at least five years in HOA or community association management, and a proven ability to manage budgets, contracts, and cross-functional teams while

Qualifications

• Bachelor's degree preferred in business, hospitality, public administration, or related field.
• Minimum 5 years of leadership experience in HOA or community association management.
• Strong interpersonal and communication skills with diverse residents.
• Proven ability to manage budgets, contracts, and operations effectively.
• Knowledge of HOA governance, covenants, and compliance requirements.
• Collaborative, service-oriented leadership style focused on community building.

Responsibilities

• Provide leadership and oversight to the HOA Advisory Committee and guide resident collaboration.
• Recruit, onboard, and support volunteer committee members for continuity.
• Manage day-to-day HOA operations and ensure covenant compliance.
• Be primary contact for residents, addressing inquiries with professionalism.
• Foster transparent communication and strong resident relations.

Skills

Leadership

Communication

Budget management

Vendor management

Education

Bachelor's degree in business / hospitality / public administration

Job description

A master-planned community located minutes from downtown Chattanooga seeks a Community Association Director to lead the operations of its professionally managed organization. This role goes beyond daily operations —it is an opportunity to help shape the resident experience, foster community engagement, and guide the community through an exciting period of growth. Residents enjoy walkable neighborhoods, miles of hiking trails, a nationally ranked golf course, a variety of sports and leisure activities, year-round events, seasonal celebrations, and dining options at a private club. Housing options range from intimate cottages to spacious estates, offering something for every generation The Director will oversee the association's operations, focusing on governance, communication, architectural and covenant compliance, budget management, and resident engagement. The ideal candidate will be a strong leader with excellent communication skills, sound judgment, and a passion for building community.

Reporting Structure & Collaboration

Reports to: Senior Vice President of Operations

Supervises: Advisory Committee (resident volunteers serving staggered three-year terms)

Collaborates with: Internal teams (accounting, events, landscaping, development, sales, marketing, club leadership) and external consultants

Key Responsibilities

Governance & Committee Leadership

Provide leadership and oversight to the HOA Advisory Committee, including organizing quarterly meetings, sharing updates, and guiding resident collaboration.

Recruit, onboard, and support volunteer committee members to ensure continuity and effective governance.

Community Operations & Engagement

Manage day-to-day HOA operations, ensuring compliance with architectural standards and community covenants.

Serve as the primary point of contact for residents, addressing inquiries and concerns with professionalism and care.

Foster strong communication and relationships with residents to promote transparency and trust.

Partner with internal and external teams to deliver high-quality landscaping, maintenance, and community services.

Financial & Administrative Management

Oversee budget planning and financial performance of the association.

Work with accounting to ensure accurate reporting and responsible fiscal management.

Manage contracts with vendors and service providers to maintain high standards of community care.

Community Growth & Development

Collaborate with development and sales teams during ongoing expansion phases.

Support planning and implementation of new amenities, services, and community initiatives.

Help cultivate a vibrant and inclusive resident culture through events, programs, and communication strategies.

Qualifications

• Bachelor's degree in business, hospitality, public administration, or related field preferred.
• Minimum 5 years of leadership experience in HOA management, community association management, or a related field.
• Strong interpersonal and communication skills, with the ability to engage with a diverse resident base.
• Proven ability to manage budgets, contracts, and operations effectively.
• Knowledge of HOA governance, covenants, and compliance requirements.
• A collaborative, service-oriented leadership style with a passion for community building.

Compensation & Benefits

Competitive salary range: $80, 000 -$90, 000, comprehensive benefits package (health, dental, vision, 401k, paid time off), professional development opportunities and a desirable work-life balance in a thriving, nature-rich community