Community Association Director

Horizon Hospitality Associates, Inc; Chattanooga (TN); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Work-life balance

Job summary

Horizon Hospitality Associates, Inc. seeks a Community Association Director to lead the HOA operations for a master-planned Chattanooga-area community. You will guide governance, covenant compliance, budgeting, and resident engagement to shape the resident experience and growth.

The role requires strong leadership, superb communication, and a passion for community building, with collaboration across internal teams and external consultants to deliver exceptional service and amenities.

Qualifications

• Bachelor’s degree preferred in business, hospitality, public administration, or related field.
• Minimum 5 years of leadership experience in HOA management or related field.
• Strong interpersonal and communication skills with diverse resident base.
• Experience budgeting, contracts, and operations management.
• Knowledge of HOA governance, covenants, and compliance requirements.

Responsibilities

• Provide leadership and oversight to the HOA Advisory Committee, organizing quarterly meetings, sharing updates, and guiding resident collaboration.
• Recruit, onboard, and support volunteer committee members to ensure continuity and effective governance.
• Manage day-to-day HOA operations, ensuring compliance with architectural standards and covenants.
• Serve as the primary point of contact for residents, addressing inquiries with professionalism.
• Foster transparent communication and trust with residents.
• Partner with internal and external teams to deliver landscaping, maintenance, and community services.
• Oversee budget planning and financial performance of the association.
• Work with accounting to ensure accurate reporting and fiscal management.
• Manage contracts with vendors and service providers to maintain high standards.

Skills

Leadership

Communication

Budget management

Governance

Education

Bachelor's degree in business, hospitality, public administration, or related field

Job description

A master-planned community is located just 10 minutes from downtown Chattanooga is seeking a Community Association Director to lead the operations of its professionally managed organization. This role goes beyond daily operations — it is an opportunity to help shape the resident experience, foster community engagement, and guide the community through an exciting period of growth. Residents enjoy walkable neighborhoods, miles of hiking trails, a nationally ranked golf course, sports and leisure activities, year-round events, seasonal celebrations, and dining at a private club. Housing options range from intimate cottages to spacious estates, offering something for every generation

The Director will oversee the association’s operations, focusing on governance, communication, architectural and covenant compliance, budget management, and resident engagement. The ideal candidate will be a strong leader with excellent communication skills, sound judgment, and a passion for building community.

• Competitive salary range: $80,000 – $90,000, comprehensive benefits package (health, dental, vision, 401k, paid time off), professional development opportunities and a desirable work-life balance in a thriving, nature-rich community
• Reports to: Senior Vice President of Operations
• Supervises: Advisory Committee (resident volunteers serving staggered three-year terms)
• Collaborates with: Internal teams (accounting, events, landscaping, development, sales, marketing, club leadership) and external consultants

Key Responsibilities

Governance & Committee Leadership

• Provide leadership and oversight to the HOA Advisory Committee, including organizing quarterly meetings, sharing updates, and guiding resident collaboration.
• Recruit, onboard, and support volunteer committee members to ensure continuity and effective governance.

Community Operations & Engagement

• Manage day-to-day HOA operations, ensuring compliance with architectural standards and community covenants.
• Serve as the primary point of contact for residents, addressing inquiries and concerns with professionalism and care.
• Foster strong communication and relationships with residents to promote transparency and trust.
• Partner with internal and external teams to deliver high-quality landscaping, maintenance, and community services.
• Oversee budget planning and financial performance of the association.
• Work with accounting to ensure accurate reporting and responsible fiscal management.
• Manage contracts with vendors and service providers to maintain high standards of community care.

Community Growth & Development

• Collaborate with development and sales teams during ongoing expansion phases.
• Support planning and implementation of new amenities, services, and community initiatives.
• Help cultivate a vibrant and inclusive resident culture through events, programs, and communication strategies.

Qualifications

• Bachelor’s degree in business, hospitality, public administration, or related field preferred.
• Minimum 5 years of leadership experience in HOA management, community association management, or a related field.
• Strong interpersonal and communication skills, with the ability to engage with a diverse resident base.
• Proven ability to manage budgets, contracts, and operations effectively.
• Knowledge of HOA governance, covenants, and compliance requirements.
• A collaborative, service-oriented leadership style with a passion for community building.