Community Association Admin & Customer Support Specialist

Associa; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Associa in Ann Arbor, MI is seeking an Administrative Assistant to support general office activities, prepare correspondence, and provide customer service under moderate supervision. You will interact with homeowners, board members, and vendors to ensure smooth daily operations.

Proficiency in Microsoft Office, strong communication skills, and solid time-management are essential to assist community managers with board packages and routine tasks effectively.

Qualifications

• Proficient with Microsoft Word, Excel, and Outlook.
• Strong business writing, grammar, and punctuation.

Responsibilities

• Organizes and prepares correspondence relating to association business.
• Receives and responds to incoming calls from homeowners, Board members and vendors.
• Follow through on various requests.
• Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for manager’s approval if not completed by Telephone Operator.
• Processes and distributes incoming and outgoing mail for the office and Associations.
• Prepares and assists community managers with monthly board packages and in house mailings.
• Updates homeowner and association information in C3 and shared files.
• Relieves concierge/telephone operators on an as needed basis.
• Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Processes print jobs, scanning and faxing as general office support when needed.
• Files association documents for Community Managers. Arranges for delivery and pick up of documents from storage when necessary.
• Other duties as assigned.

Skills

MS Office proficiency

Professional communication

Customer service

Time management

CA experience 0-3 yrs

Tools

Microsoft Outlook

Excel

Job description

Associa in Ann Arbor, MI is seeking an Administrative Assistant to support general office activities, prepare correspondence, and provide customer service under moderate supervision. You will interact with homeowners, board members, and vendors to ensure smooth daily operations.

Proficiency in Microsoft Office, strong communication skills, and solid time-management are essential to assist community managers with board packages and routine tasks effectively.