Community Architect: Events, Partnerships & Guest Experience

Lululemon Athletica; Bethesda (MD); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Fitness & yoga classes

Generous employee discount

Job summary

lululemon is seeking a Community Specialist to execute the store's community strategy, build local relationships with ambassadors and studio partners, and drive guest experiences on the floor.

You will collaborate with store leadership, host events, coordinate product seeding with community partners, and translate community insights into store actions while promoting inclusion and well-being.

Qualifications

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
• Education: High school diploma/GED/equivalent, or above
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Education

High school diploma/GED/equivalent

Job description

lululemon is seeking a Community Specialist to execute the store's community strategy, build local relationships with ambassadors and studio partners, and drive guest experiences on the floor.

You will collaborate with store leadership, host events, coordinate product seeding with community partners, and translate community insights into store actions while promoting inclusion and well-being.