Community Ambassador & Guest Experience Lead

Rapport Guest Services; Chicago (IL); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services in Chicago seeks a Community Ambassador to create a warm, welcoming environment for clients, executives, and staff. You will serve as the primary reception contact for the office and C-suite, ensuring public areas meet the highest standards.

The role emphasizes hospitality excellence, strong communication, and proactive service, with duties ranging from greeting visitors to coordinating conference room setups and vendor requests.

Qualifications

• 2–3 years in client service, hospitality, housekeeping, porter, or similar corporate environment.
• Strong hospitality mindset and Platinum Service Standard
• Public-facing environment experience and professionalism

Responsibilities

• Provide high-level customer support as the main point of contact for employees, visitors, and executives
• Greet guests professionally and ensure a welcoming and polished experience
• Maintain cleanliness, organization, and presentation across lobby, conference rooms, kitchen, and work areas
• Restock office, kitchen, and pantry supplies; maintain clean and functional kitchen areas
• Set up, reset, and arrange conference rooms for meetings, including furniture movement up to 50 lbs
• Monitor and address maintenance needs, coordinating repairs and equipment servicing as needed
• Provide basic support for office technology and equipment
• Coordinate with vendors (catering, AV, etc.) to ensure seamless service delivery
• Respond to inquiries, anticipate needs, and communicate effectively with team members and departments
• Maintain awareness of daily operations and share relevant updates with the team
• Follow all security, safety, and compliance procedures
• Conduct opening and closing walkthroughs as needed
• Provide general administrative support and complete additional duties as assigned

Skills

Hospitality mindset

Multitask / Prioritize

Communication skills

Office software proficiency

Reliability / punctuality

Ownership & confidentiality

2–3 years client service experience

Tools

Office software

Job description

Rapport Guest Services in Chicago seeks a Community Ambassador to create a warm, welcoming environment for clients, executives, and staff. You will serve as the primary reception contact for the office and C-suite, ensuring public areas meet the highest standards.

The role emphasizes hospitality excellence, strong communication, and proactive service, with duties ranging from greeting visitors to coordinating conference room setups and vendor requests.