Community Aide: Help Residents with Applications

Michigan AG; Michigan; Hybrid; USD 38,000 - 66,000; Full time

Job summary

The Michigan Department of State invites applications for a full-time Aide role. You will work with Michigan residents to review requests, verify eligibility, and ensure applications meet requirements.

You will handle various transactions, answer questions, and help customers understand services and online options, supporting the state's mission to serve the public.

A 40+ hour work week with occasional travel to other branches may be required to fulfill duties.

Qualifications

• Educational level typically acquired through completion of high school.
• 6 Level – No specific type or amount is required.
• 7 Level – One year of experience equivalent to a Department of State Aide 6.
• E8 Level – Two years of experience equivalent to a Department State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• Review requests and check eligibility to ensure applications meet requirements.
• Process a variety of transactions and answer questions from Michigan residents.
• Help customers understand different services and online options.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma

Job description

The Michigan Department of State invites applications for a full-time Aide role. You will work with Michigan residents to review requests, verify eligibility, and ensure applications meet requirements.

You will handle various transactions, answer questions, and help customers understand services and online options, supporting the state's mission to serve the public.

A 40+ hour work week with occasional travel to other branches may be required to fulfill duties.