Branch Office Service Specialist (State Aide 6-8)

State-of-Michigan; Chelsea (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

State of Michigan is seeking a Department of State Aide to serve Michigan citizens by reviewing requests, eligibility, and application requirements, and by processing transactions with accuracy and a sense of urgency. The role involves educating customers on available services and alternative methods, ensuring compliance with program guidelines, and supporting branch operations across multiple offices.

The position is full-time with a varied schedule (40+ hours/week) and occasional travel for

Qualifications

• High school diploma or equivalent.

Responsibilities

• Review requests, eligibility, and application requirements.
• Process transactions.
• Educate customers on available services and alternative methods.
• Perform duties with accuracy, urgency, and a service-focused mindset.

Skills

Customer service

Data review

Attention to detail

Policy understanding

Education

High school diploma

Job description

State of Michigan is seeking a Department of State Aide to serve Michigan citizens by reviewing requests, eligibility, and application requirements, and by processing transactions with accuracy and a sense of urgency. The role involves educating customers on available services and alternative methods, ensuring compliance with program guidelines, and supporting branch operations across multiple offices.

The position is full-time with a varied schedule (40+ hours/week) and occasional travel for