Communications Supervisor

City of Conroe; Conroe (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Retirement plan

Employee assistance program

Paid time off

Pool and recreation center membership

Job summary

The City of Conroe is seeking a Communications Supervisor to provide first-line supervision in the Communications Section. You will oversee dispatch staff, review policies, and serve as a liaison with outside agencies while coordinating training and performance evaluations.

Responsibilities include maintaining dispatch records, ensuring accurate communications, and supporting emergency operations. Must meet age and typing requirements and pass background checks.

Qualifications

• High school diploma or equivalent required.
• One year of experience as emergency dispatch required.
• Supervisory experience preferred.

Responsibilities

• Provide first line supervision to assigned personnel in the Communication Section.
• Monitor subordinates and review policies.
• Liaise with outside agencies and train/evaluate employees.
• Maintain dispatch records.
• Physical demands: light work; ability to exert up to 20 pounds; various physical abilities required.

Skills

Typing 40 wpm

All shifts

Multitasking

English writing

Confidentiality

TCIC/NCIC training

Education

High school diploma or equivalent

Job description

ACCEPTING INTERNAL APPLICANTS ONLY AT THIS TIME

JOB SUMMARY

The Communications Supervisor shall provide first line supervision and assistance to assigned personnel in the Communication Section. The Communications Supervisor shall have the same responsibilities as a Communications Officer, with the additional responsibilities of monitoring subordinates, policy review, outside agency communications liaison, employee training and evaluations. and custodian of dispatch records. Additional responsibilities may be added as needed.

QUALIFICATIONS

Education and Experience:

High school diploma or equivalent required. One year of experience as emergency dispatch required. Supervisory experience preferred.

Special Requirements:

Must be at least 21 years of age. Must be able to type 40 wpm with 90% accuracy. Must be able to work all shift work schedules.

Knowledge, Skills and Abilities:

• Knowledge of basic computer skills.
• Skill in multi-tasking and handling stressful situations.
• Skill in listening attentively, comprehending and applying information received.
• Ability to attend trainings in and out of town as needed.
• Ability to communicate in English, both verbally and in writing, and in person and on the telephone.
• Ability to maintain a high standard of confidentiality.
• Ability to Complete Texas DPS course on TCIC/NCIC within one year of employment.

PHYSICAL DEMANDS

The work is light and requires the ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: crawling, fingering, grasping, handling, hearing, lifting, mental acuity, pushing, reaching, repetitive motions, speaking, talking, visual acuity and walking.

BENEFITS

The City of Conroe offers great benefits such as medical, dental, vision, and life insurance, retirement plan, employee assistance program, paid time off and free membership at the City's pool and recreation center facilities. Starting salary for this position is $30.99 hourly.

The City of Conroe is an Equal Opportunity Employer

Must pass background check and pre-employment substance abuse screening as a condition of employment. A motor vehicle record check and job-related doctor's physical exam may also be required. Must pass FBI Criminal Justice Information System (CJIS) fingerprint-based criminal background check and maintain CJIS eligibility.