Communications Officer

Gfoat; Town of Texas (WI); Hybrid; USD 36,000 - 54,000; Full time

Job summary

City of Springtown Police Department seeks an experienced dispatcher to handle emergency and non-emergency requests. You will respond via telephone, radio, teletype, and computer systems, coordinating with officers and other agencies.

Requirements include a High School Diploma and TCLEOSE approved Telecommunications Operators Certification or ability to obtain it. Strong communication and data-entry skills are essential for timely and accurate information handling.

Qualifications

• Experience in police/fire/EMS communications or dispatching preferred.
• Ability to operate radio/teletype and computer-aided dispatch systems.
• Strong communication and multitasking skills required.

Responsibilities

• Receives and dispatches emergency and non-emergency requests by phone, radio, and in person.
• Maintains logs, reports, and records in computer systems.
• Monitors and coordinates responses with field units and other agencies.
• Assists in handling 911 communications and safety procedures.
• Maintains familiarity with protocols, to advise on emergency actions.
• Performs data entry and information verification for records.
• Provides information to the public and coworkers as needed.
• Supports training and onboarding of new staff.

Skills

Dispatcher experience

Public safety communications

Records maintenance

Education

High School Diploma

Tools

Computer systems

TCLEOSE Certification

Job description

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

GENERAL SUMMARY

Performs all work related to all communications activities of the Police Department. Receives and dispatches all request for police, fire and other emergency service assistance and information. Works closely by telephone, radio, teletype, computer or in person with other employees of the department, other departments and agencies and the general public.

SUPERVISION RECEIVED AND EXERCISED

This position receives supervision from the Communication Supervisor. This position does not supervise any other positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

• Communicates by radio, telephone, teletype and remote access terminal of the Texas/National Crime Information Center
• Assists departmental personnel in routine maintenance of records and departmental reports of all types
• Performs routine entry of statistical data into automated databases via video display terminals
• Assists other departmental personnel with request for information
• Processes documents related to Municipal Court
• Audibly or visually monitors all prisoners placed in holding cells
• Receives and dispatches all request for police, fire, wreckers and medical services
• Receives incoming calls on both the telephone and two-way radio including Animal Control, Public Works, all emergency services and 911
• Advises persons dialing 911 of emergency procedures
• Performs computer-assisted and manual records check for officers on individuals, locations, vehicles and other property, sometimes verifying warrants or reports of stolen property with the originating party
• Maintains, updates and accesses various logs and computer data files for all officer activities including incident reports, stolen or repossessed property logs, maps, shift logs and other as required
• Performs data entry of all officer activities for logs and records
• Enters information into Texas/National Crime Information computer systems
• Accepts various payments, including cash, and maintains the cash drawer balancing daily
• Monitors entrances to and exits from building and operates door access
• Completes forms and reports either on the computer or typewriter
• Prepares bonds and accepts money for cash bonds
• Maintains current technical and medical knowledge relevant to telecommunications, including reading appropriate newsletters and publications
• Answers telephones, takes messages, makes copies and provides information to employees and the general public
• Handles permits/licensing when necessary
• Assist in the training of new employees
• Develops, maintains and updates FCC and computer system operational files and procedures manual
• Monitors telecommunications equipment, recommending repairs as necessary
• Receives, distributes and inventories supplies and equipment for communications
• Participates in and coordinates communications services for special events
• Other duties as assigned

EDUCATION AND EXPERIENCE

High School diploma or General Education Degree or practical experience in Law Enforcement Telecommunications, or ability to acquire either within the standard employee probationary period.

LICENSES AND CERTIFICATES

Valid Class C Texas drivers’ license; TCLEOSE approved Telecommunications Operators Certification or the ability to obtain said certification.

PHYSICAL ABILITIES

Ability to read, write and comprehend the English language. Ability to demonstrate effective communication of ideas both verbally and in written form using the English language. Ability to communicate in the English language under strained circumstances. Ability to stand and walk for extended periods of time. Ability to rise and kneel unaided. Ability to coordinate two or more physical operations simultaneously. Ability to control emotions under stressful conditions. Ability to interact with co-workers to accomplish work. Ability to show independence and autonomy. Ability to satisfactory perform duties under time constraints. Ability to make quick and sound decisions in stressful situations. Ability to understand and follow City/Departmental policies, rules, and regulations. Ability to identify and distinguish between primary colors. Ability to pass background investigation by the City of Springtown Police Department. Ability to pass a medical examination polygraph and/or drug screen if required by the City of Springtown and/or State of Texas. Ability to pass psychological examination. Ability to demonstrate basic mathematical ability in addition, subtraction, multiplication and division.

The City of Springtown is an Equal Opportunity Employer. In compliance with Disabilities Act (ADA), the City of Springtown will provide reasonable accommodations to qualified individuals with disabilities.