911 Senior Police Telecommunicator (SPTC)

City of Houston; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hiring incentive: $2,000

$1,000 after 30 days

$1,000 after one year

Job summary

City of Houston in Houston is seeking a Senior Police Telecommunicator to receive, process and transmit public safety information using a computer-aided dispatch system, digital radio, and related communications to support police operations. You will dispatch calls for service, monitor field units for coverage and officer safety, and coordinate with multiple agencies with professionalism under pressure.

A High School Diploma or GED is required, plus two years of customer service experience and

Qualifications

• Requires a High School Diploma or GED.
• Two (2) years of Customer Service experience.
• Forty-eight (48) semester hours of college credit may substitute for two years of experience.
• Completion of a TCOLE telecommunicator licensing course may substitute for two years of experience.
• Must provide certification of successful completion of, or complete within one year of employment, the Basic Telecommunicator proficiency certification per TCOLE requirements.

Responsibilities

• Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data using CAD, digital radio and other communications.
• Dispatches calls for service to police patrol units within Departmental time standards.
• Constantly monitors all activities of field police units to ensure unit availability and officer safety.
• Coordinates with other dispatchers, divisions, citizens and agencies with professional demeanor and accurate record-keeping.

Skills

Communication

Customer Service

Typing 40 WPM

Education

High School Diploma or GED

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: SENIOR POLICE TELECOMMUNICATOR

Posting Number: 25407

Division: EMERGENCY COMMUNICATIONS

Reporting Location: 5320 NORTH SHEPHERD

Workdays & Hours: VARIOUS SHIFTS/ROTATING HOURS

*Subject to change

Description Of Duties/Essential Functions

Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties. Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures. Constantly monitors all activities of field police units to help ensure unit availability and officer safety. Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required. Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications. Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy. Able to multi-task duties and maintain a calm, professional demeanor while working under stressful situations. Employees may be required to work overtime. This position is considered an "Essential Employee" during times of severe weather or other emergency conditions for the continued operation of critical functions and for special emergency preparedness functions. Will perform all duties as assigned.

WORKING CONDITIONS

The position is physically comfortable; the individual has discretion about walking, standing, etc.

"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Requires a High School Diploma or a GED

Experience Requirements

Two (2) years of Customer Service experience.

SUBSTITUTION

Forty-eight (48) semester hours of college credit, in any area of study, from an accredited college or university may be substituted for two years of experience.

OR

Completion of an approved Texas Commission on Law Enforcement (TCOLE) curriculum Telecommunicator licensing course from an accredited college or university may be substituted for two (2) years of experience.

Ability to multi-task high volumes of calls for service while maintaining a calm, professional demeanor and working under stressful situations.

License Requirements

Must provide certification of successful completion of, or complete within one year of employment, the Basic Telecommunicator proficiency certification per Texas Commission on Law Enforcement (TCOLE) requirements; and successfully complete a telecommunicator training program.

PREFERENCES

Preferences will be given to those applicants with experience in a call center or an environment similar to Public Safety (e.g. Police or Fire). Quality customer service in a fast-paced environment is critical. An applicant with previous Public Safety/Law Enforcement dispatching experience is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

Selection/Skills Tests Required

Must pass a City-administered typing test with a typing speed of 40 words per minute with no more than 4 errors. Must pass department testing.

Applicant must pass a hearing, psychological evaluation and polygraph test.

SAFETY IMPACT POSITION

YES, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

HIRING INCENTIVE

• $2,000
• $1,000 after first 30 days of continuous employment
• $1,000 after completion of first year, which consist of the following:

• Successful completion of TCOLE State licensing exam
• Successful completion of the Senior Police Telecommunicator Training Program
• Successful completion of probationary period

Pay Grade 17

EOE – Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.