Emergency Communications Supervisor - NETCOM

Tc911; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Tc911 is looking for an Emergency Communications Supervisor to lead dispatch personnel and manage department resources effectively. This role requires the ability to supervise, coordinate schedules, and ensure efficient service during emergencies.

Qualified candidates should have at least a high school diploma, a valid driver's license, and prior dispatch experience. Strong communication and multitasking skills are essential for success in this position.

Qualifications

• Two years of experience in public safety dispatch preferred.
• Certified Training Officer (CTO) experience preferred.
• CPR and/or Emergency Medical Dispatch experience, certification preferred.

Responsibilities

• Supervise and manage dispatchers and communications on shift.
• Coordinate schedules, training, payroll, and work assignments.
• Assist department Terminal Agency Coordinator and Communication Manager.

Skills

Ability to multitask and coordinate

Communication skills

Knowledge of 911 systems

Customer service skills

Education

High school diploma or GED equivalent

Tools

Microsoft Windows

Job description

Under general direction of the Assistant NETCOM Manager, the Emergency Communications Supervisor assists with the leadership, supervision, and management of dispatch personnel and department resources for the successful operation of communication services. Incumbent must be able to perform all duties of a dispatcher and serve in those roles when necessary.

ESSENTIAL JOB FUNCTIONS

• Arrive at work every day in good physical and mental condition and be at your station prepared to work on time at the beginning of the shift.
• Maintain positive attitude and promote the department's mission and values philosophy.
• Supervise and manage all functions of dispatchers and communications on shift.
• Coordinate schedules, training, payroll, and work assignments of a dispatch shift group.
• Perform the duties and responsibilities of a Regional Dispatcher and fill-in where necessary for breaks and heavy workloads.
• Advanced knowledge of phone and technology systems in dispatch, including alarms.
• Advanced knowledge of 911 systems and supplemental information technology.
• Advanced knowledge of Computer Aided Dispatch, reports, and technology.
• Advanced knowledge of Radio Systems, channel selection, and usage
• Advanced knowledge of NLETS/TLETS usage, rules and regulations, security, and operating procedures.
• Advanced knowledge of back-up procedures and locations for Dispatch.
• Advanced knowledge of procedures for emergency preparedness (weather, mass casualty, media, large events, etc.)
• Ensure that Communications provides efficient and professional customer service via telephone and radio communications by daily observation and regular Quality Assurance (QA) checks.
• Exhibit knowledge of Detention Center/Jail functions, security cameras, and security door locks. Assist with electronic transfer of data between dispatch and jail for booking purposes.
• Assist department Terminal Agency Coordinator (TAC) and Communication Manager with validations, audits, inspections, etc.
• Serve as Communications Training Officer (CTO) and maintain proficiency as needed.
• Perform employee evaluations and assist with the evaluation process.

OTHER JOB FUNCTIONS

• Promote the designated organizational culture of E to the 4th power in actions, behavior and performance of duties. All relationships internal and external will be based on Empathy, Edification, Enthusiasm, and Excellence.
• Attend training classes as appropriate to maintain certification or improve operations or efficiency of the Communications division.
• Perform other duties as assigned or directed by the Assistant NETCOM Manager.
• Assist in the testing process for Regional public safety dispatchers in conjunction with the Human Resources Department.

MINIMUM QUALIFICATIONS

• High school diploma or a GED equivalent.
• Valid Texas Driver's License and a safe driving record.
• Ability to pass a Vision Test with correctable vision of 20/30
• Ability to pass an Audiogram Test.
• Ability to type 25 words per minute.
• Two (2) years of experience in public safety dispatch preferred.
• Must meet all requirements for Regional Public Safety Dispatcher.
• Certified Training Officer (CTO) experience preferred.
• CPR and/or Emergency Medical Dispatch experience, certification preferred.
• Fire Communications Dispatch experience, certification preferred.
• Capacity to multi-task and coordinate team tactics at the same time.
• Ability to think and act quickly, accurately, and calmly in emergency situations.
• Ability to communicate clearly and precisely using good diction and a well-modulated voice.
• Ability to enter accurate data and reports clearly and efficiently.
• Ability to work in a team environment with co-workers, and the public.
• Ability to establish and maintain positive working relationships with supervisors.
• Capacity to effectively deal with diverse groups of people without causing hostility and stress.
• Knowledge of City Ordinances, Local, State, and Federal Laws.
• Must be familiar with Microsoft Windows environment.