Communications Technician (911 Dispatcher)

City of Universal City; Universal City (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Dependent coverage

Employee assistance program

Flexible spending account

Health savings account

On-the-job training

Paid military leave

Paid time off

Tuition reimbursement

Job summary

City of Universal City seeks a Communications Technician to serve as the critical link between the public and emergency responders, handling emergency and non-emergency calls, dispatching police, fire, and EMS, and coordinating communications with calm judgment under pressure.

Must have strong communication and interpersonal skills, the ability to multitask, and make sound decisions in stressful situations. Full-time schedule with rotating shifts. Competitive benefits package offered by the City.

Qualifications

• High school diploma or GED required.
• Excellent communication and interpersonal skills.
• Ability to multitask and make sound decisions in stressful situations.

Responsibilities

• Answer and prioritize emergency and non-emergency calls.
• Dispatch police, fire, and EMS personnel.
• Monitor radio traffic and emergency communication systems.
• Maintain accurate records and dispatch logs.
• Access and utilize TCIC/NCIC databases.
• Coordinate with neighboring public safety agencies.
• Provide outstanding customer service while ensuring public safety.

Skills

Communication skills

Interpersonal skills

Multitasking

Sound judgment

Education

High school diploma or GED

Tools

TCIC/NCIC databases

Job description

Why Join Us?

• Competitive salary
• Excellent retirement benefits
• Comprehensive medical, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Certificate pay incentives
• Lateral pay opportunities for experienced dispatchers
• Supportive, team-oriented work environment

Job Summary

As a Communications Technician, you will serve as the critical link between the public and emergency responders by receiving emergency and non‑emergency calls, dispatching police, fire, and EMS personnel, and coordinating emergency communications. This position requires excellent communication skills, sound judgment, and the ability to remain calm in high‑pressure situations.

Essential Duties

• Answer and prioritize emergency and non‑emergency calls
• Dispatch police, fire, and EMS personnel
• Monitor radio traffic and emergency communication systems
• Maintain accurate records and dispatch logs
• Access and utilize TCIC/NCIC databases
• Coordinate with neighboring public safety agencies
• Provide outstanding customer service while ensuring public safety

Minimum Qualifications

• High school diploma or GED
• Excellent communication and interpersonal skills
• Ability to multitask and make sound decisions in stressful situations

Preferred Qualifications

• One (1) year or more of dispatch or related experience
• Texas Basic Telecommunicator Certification
• Knowledge of local streets and geography

Schedule

Full‑time; shifts, including nights, weekends, and holidays. Overtime may be required.

Benefits

• Employee Medical, Dental, and Life insurance coverage (paid by the City)
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health savings account
• On‑the‑job training
• Paid military leave
• Paid time off
• Tuition reimbursement
• Vision insurance

Pre‑Employment Requirements

• Comprehensive background investigation
• Drug and alcohol screening
• Physical and/or psychological evaluation (as applicable)

How to Apply

To be considered, applicants must complete BOTH of the following: City Employment Application, Personal History Statement (PHS) Packet (all required documents). Incomplete application packets may not be considered.

The City of Universal City is proud to be an Equal Opportunity Employer (EOE).