Communications Specialist

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Communication Specialist in Peoria, IL to provide telephone assistance to patients, physicians and staff. The role supports physician call schedules and administrative lists, and handles emergent paging as required.

The position operates on a 4x10 hour shift pattern (8:00 PM–6:30 AM) with every other weekend holiday, third shift. High school diploma or GED and customer service experience are required.

Qualifications

• High School or GED required.
• 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft Office.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Responsibilities

• Provide telephone assistance to patients, physicians, team members and the public in a timely and professional manner.
• Maintain physician call schedules, out-of-hospital personnel lists, and other administrative contact lists.
• Respond to emergent calls quickly following protocol and page as needed.

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Peoria,IL

4 x 10hr shifts (8 pm-6:30 am), every other weekend holiday

3rd shift

POSITION SUMMARY: The Communication Specialist will provide telephone assistance to team members, patients, physicians and the general public in a timely and professional manner. They will be the keeper of the physician call schedules, out of hospital personnel lists, administrative call lists, and all miscellaneous lists used to contact people or services needed by Hospital personnel. This position will also respond to all emergent calls quickly and efficiently, following outlined protocol to page.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School/GED Experience: 1 year of customer service experience. Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS: Experience: 1 year clerical work experience. Experience in telephone or Switchboard operations. 1 year experience in a healthcare related phone system operation

OSF HealthCare is an Equal Opportunity Employer.