Communications Officer I - EMA

Rutherford County Tennessee; Murfreesboro (TN); On-site; USD 50,000 - 53,000; Part time

Benefits offered by this job

12 Week Training Program

Employee Assistance Program (EAP)

Employee Discounts

Job summary

Rutherford County Tennessee is seeking a PRN Communications Officer I to join our public safety team. This entry-level role focuses on rapid, accurate communication during emergencies and routine calls.

You will answer calls, route information, and coordinate with responders while maintaining records. Training provided; shifts include days, nights, weekends and holidays.

If you value service to the community and can stay calm under pressure, consider joining Rutherford County Tennessee.

Qualifications

• Customer service experience and clear verbal communication required.
• Ability to multitask and stay calm under high-stress conditions.
• Basic computer skills including typing/data entry; learns radio and CAD software.
• Must be dependable; 18+; available for 24/7 rotating shifts.

Responsibilities

• Receive, question, and process incoming calls; determine priority and route appropriately.
• Dispatch fire, medical, and other agency resources; act as liaison between callers and responders.
• Enter data and maintain required records using computers and communications equipment.

Skills

Customer service

Verbal communication

Multi-tasking under stress

Typing / data entry

Radio and CAD software

Dependable; 18+; 24/7 shifts

Tools

CAD software

Radio equipment

Job description

Annual Salary - $49,586 - $53,215

What You’ll Do

As a PRN Communications Officer I, you help ensure every Dispatch call for Emergency and non-emergency needs is answered quickly, accurately, and professionally. This entry-level role exists to connect residents with the right help—especially during Medical incidents—by coordinating information and resources in real time.

Key responsibilities include:

• Receive, question, and process incoming calls; determine priority and route appropriately
• Dispatch fire, medical, and other agency resources; serve as a clear liaison between callers and responders
• Use computers and communications equipment to enter data, document activity, and maintain required records

Required skills/qualifications:

• Strong customer service skills and excellent verbal communication
• Ability to multi-task and prioritize under high-stress conditions; calm, professional demeanor
• Basic computer proficiency (typing/data entry) and ability to learn radio and CAD software
• Must be dependable; 18+; available for 24/7 rotating shifts (days, nights, weekends, holidays)

Support & Savings

• 12 Week Training Program
• Employee Assistance Program (EAP)
• Employee Discounts

Our Purpose

To promote and increase efficiency and responsiveness for the residents of Rutherford County.

• To provide fair and equal opportunity to all qualified applicants who apply for employment with Rutherford County based only on demonstrated merit and fitness as ascertained through fair and practical methods of selection.
• To develop a program of recruitment and advancement that presents Rutherford County in a professional manner in terms of career interest and encouragement.
• To establish and promote high morale among employees by providing professional working relationships, a uniform personnel policy, opportunity for advancement, and consideration for the employee's needs and desires.
• To adhere to the highest standards of honesty, integrity, and ethical behavior in working with our citizens, vendors, and employees.