Telecommunicator

Ridgeview Medical Center; Waconia (MN); On-site; USD 37,000 - 52,000; Full time

Job summary

Ridgeview Medical Center seeks an Emergency Communications Dispatcher to coordinate information and resources between emergency and public safety units. You will gather details, dispatch responders, and ensure timely communication across multiple phone lines.

Responsibilities include providing medical guidance to callers, monitoring devices, and maintaining equipment status. A high school diploma and strong communication skills are required, with attention to accuracy and customer service in a

Qualifications

• High school diploma or equivalent required.
• Strong communication, multitasking, and map-reading abilities.
• Ability to type accurately and work under high stress.

Responsibilities

• Gathers information and dispatches appropriate resources to emergency/non-emergency requests.
• Provides effective geographic coverage through strategic vehicle deployment and mutual aid.
• Maintains status of vehicle/equipment and reporting mechanisms.
• Demonstrates knowledge of phone lines and disseminates information promptly.
• Provides medical instruction to callers when needed.
• Works knowledgeably with monitoring devices and takes appropriate action.
• Provides clerical support for department billing procedures.
• Delivers professional and courteous customer service to internal and external customers.
• Performs other duties as assigned.

Skills

Strong communication

Multi-tasking

High stress tolerance

English proficiency

Typing accuracy

Map reading skills

Critical thinking

Decision making

Education

High school diploma or equivalent

Job description

Purpose of Job

This position is responsible for comprehending and coordinating communications and data between emergency and/or public safety units via a variety of telecommunication methods.

Job Functions

1. Gathers information and dispatches appropriate resources to emergency/non-emergency requests.


2. Provides effective coverage of geographic area by strategic deployment of vehicles and appropriate mutual aid coverage.


3. Maintains status of vehicle/equipment breakdowns, services and reporting mechanisms.


4. Demonstrates knowledge of all phone lines and appropriately gathers and disseminates information on a timely basis.


5. Provides appropriate medical instruction to callers.


6. Demonstrates working knowledge of monitoring devices and takes appropriate action when needed.


7. Provides clerical support for the department billing procedures.


8. Provides professional and courteous customer service to internal and external customers.


9. Performs other duties as assigned.

Minimum Education/Work Experience

• High school graduate or equivalent


• Must have home telephone/cell phone

Knowledge/Skills/Abilities

• Strong interpersonal, verbal and written communication skills


• Ability to meet and maintain the necessary background checks as aligned with position functions


• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above


• CRT experience


• Ability to perform in a high stress area


• Ability to relate confidence with patients, physicians and staff and project a positive first impression


• Ability to assimilate information for thorough and concise record taking under difficult and stressful situations


• Ability to type accurately


• Ability to multi-task and prioritize without specific guidelines


• Demonstrated map reading skills


• Ability to respond appropriately to unpredictable situations and diverse patient populations


• Capable of making independent decisions with the use of good critical thinking and problem solving skills


• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

License/Certifications

• EMD Certification (or obtain within 6 months of hire)

Preferred Qualifications

• Emergency dispatch experience


• Medic First Aid training or equivalent

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families. Click here to view the benefits available.