Telecommunicator II

Transylvania County; North Carolina; On-site; USD 40,000 - 56,000; Full time

Job summary

Transylvania County is seeking an experienced Telecommunicator II to serve as the first point of contact in emergencies. You will receive, classify and dispatch calls using CAD systems, maintain records, and support Emergency Services.

You'll monitor alarms, provide information to law enforcement, and ensure data security while participating in required trainings. The role requires a High School Diploma or equivalent and relevant certifications; successful candidates will work on-site within a

Qualifications

• Requires knowledge of CAD systems and two-way communications.
• Ability to enter data accurately and quickly.
• Capable of remaining calm and providing clear instructions under stress.

Responsibilities

• Receive, classify, process, and dispatch emergency and non-emergency calls using CAD.
• Maintain computerized records and logs; monitor alarms and radio communications.
• Provide information from DCI/NCIC as needed for law enforcement.
• Ensure center and data security and participate in mandatory training.

Skills

Two-way communications systems

CAD systems

Radio code system

Data entry

Calm under pressure

Public interaction

Geography knowledge of the County

Education

High School Diploma or equivalent

NC DCI Certification

TDD Certification

PowerPhone Basic

Fire, Medical and Law Telecommunicator Certifications

NC EMD Certification

FEMA IS-100/IS-200/IS-700/IS-800

Job description

Join Our Team – Be the Calm in the Chaos!

Are you ready to make a real difference in your community every single day? We're looking for a dedicated and experienced Telecommunicator IIt join our fast-paced, mission-driven team. In this vital role, you'll be the first point of contact in emergencies—providing critical support, clear communication, and calm leadership when it matters most.

As a Telecommunicator II, you will perform intermediate technical work receiving, classifying, processing, and dispatching emergency and non-emergency service calls using computer-aided dispatch (CAD) systems. This role also involves preparing and maintaining computerized and other records and files, along with other related duties as assigned.

• Operates the emergency communication system; receives complaints and requests for service; obtains necessary information and dispatches necessary personnel and/or advises callers of proper contact for assistance or information.
• Provides information from the DCI/NCIC system for law enforcement.
• Maintains computerized communications logs and reports.
• Monitors public and private fire and security alarms.
• Monitors the activities of law officers on patrol, fire, rescue and EMS personnel; makes radio contact to ensure their safety.
• Monitors the weather conditions and reports inclement conditions to Emergency Services via radio, telephone, social media outlets as appropriate.
• Responds to afterhours emergency calls of various County agencies.
• Assists in addressing duties; assigns addresses, hangs road signs and verifies and updates addresses in the 911 system.
• Mobilizes and demobilizes Mobile Command Center, Mobile Resource Center and other emergency management resources.
• Provides direct logistical and operational support to the Emergency Management Team in times of disaster and major incidents.
• Enters phone changes into the 911 index database.
• Ensures center and data security.
• Attends mandatory training sessions to maintain certifications.
• Performs other related duties as assigned.

Physical Demands

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing, walking, lifting and repetitive motions and occasionally requires climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities.

Work Environment

Work occasionally requires working near moving mechanical parts, working in high, precarious places, exposure to fumes or airborne particles, exposure to toxic or caustic chemicals, exposure to outdoor weather conditions, exposure to the risk of electrical shock and exposure to vibration; work is generally in a moderately noisy location (e.g. business office, light traffic).

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

• Knowledge of the methods of operating two-way communications systems.
• Knowledge of CAD system(s) and related computer functions.
• Knowledge of radio code system and teletype procedures.
• Knowledge of the geography of the County and location of important buildings.
• Ability to accurately perform data entry at a reasonable rate of speed.
• Ability to speak distinctly and deal with the general public under stressful conditions, while remaining calm.
• Ability to operate standard office, data entry and computer equipment and communication consoles.
• Ability to learn and apply new skills in the area of radio and telephone communications relative to emergency services.
• Ability to establish and maintain effective working relationships with associates and the general public.

Minimum Education and Experience

High School Diploma or its equivalent and one (1) year of related experience, or equivalent combination of education and experience.

*Any of the certifications listed below will be accepted if currently held. If not, the selected candidate will be required to obtain the certification within the first year of employment. *

Required Licenses or Certifications

• North Carolina DCI Certification
• TDD Certification
• PowerPhone Basic
• Fire, Medical and Law Telecommunicator Certifications
• NC EMD Certification
• FEMA IS-100
• FEMA IS-200
• FEMA IS-700
• FEMA IS-800

Additional Requirements

• Valid North Carolina Driver's License
• Successful completion of SBI background check with required fingerprinting by Sheriff Office.
• Successful completion of Transylvania County standard background check.
• Successful completion of drug screening. (Instructions issued by HR at pre-boarding)