Telecommunicator

Randolph County (NC); Asheboro (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Randolph County Government in North Carolina seeks an intermediate telecommunicator to dispatch law enforcement, fire, EMS and handle calls with supervision by Lead Telecommunicator. Performs essential functions and operates dispatch systems.

Requirements include high school diploma or GED, EMD, CPR/First Aid, DCI/NCIC certifications, and prior EMS dispatch experience; candidate must work shift, maintain logs, and coordinate with agencies.

Qualifications

• High school diploma or GED required; EMD certification and CPR/First Aid certification preferred.
• Local credentialing/recertification required; DCI and NCIC system familiarity helpful.

Responsibilities

• Answers emergency and non-emergency calls and dispatches appropriate responders.
• Operates computer terminal and transmits information via DCI/NCIC networks.
• Monitors radio channels and maintains liaison with dispatched units.
• Maintains logs and reports; handles pager announcements and tests.
• Provides information to attorneys and sheriff's office; ensures compliance with safety standards.

Skills

Emergency dispatch experience

Multi-agency liaison

Education

High school diploma or GED

EMD certification

CPR/First aid certification

Division of Criminal Information (DCI) certification

Tools

DCI

NCIC

Job description

Performs intermediate technical work on an assigned shift dispatching law enforcement, fire, emergency medical service and non-emergency calls for service, and related work as apparent or assigned. Work is performed under the moderate supervision of the Lead Telecommunicator.

Essential Functions:

• Operates emergency communication system; answers all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire and law enforcement personnel and/or advises callers of proper contact for assistance or information.
• Operates a computer terminal; transmits and receives information via Department of Criminal Information (DCI) and National Crime Information Center (NCIC) networks; enters medical, fire and law enforcement calls into computer aided dispatch system.
• Monitors radio channels for medical, fire and law enforcement agencies; maintains radio contact with dispatched personnel.
• Provides directions to responding units using computer mapping system.
• Serves as liaison to various agencies including on-call personnel, magistrates, medical examiner, animal control, state highway patrol, etc.
• Answers non-emergency and after hours calls for various departments.
• Maintains communication logs and reports including the nature of calls, actions taken and time involved.
• Performs pager announcements and tests for medical and fire departments.
• Monitors public and private fire and security alarm systems; activates monitors to dispatch fire and rescue squads as needed.
• Provides requested information to local attorneys and the Sheriff's office.
• Abides by, enforces and participates in the implementation and ongoing oversight of Randolph County Government safety standards and regulations.

High school diploma or GED and less than one year experience working as a telecommunicator, in emergency services, stressful situations, or equivalent combination of education and experience. An individual that has no previous Emergency Dispatch experience or who has previous Emergency Dispatch experience but is not currently certified in Emergency Medical Dispatch and Division of Criminal Information will be placed at the work against pay rate until training is complete and all required certifications are obtained.

• Emergency Medical Dispatcher (EMD) certification.
• Local credentialing/re-credentialing.
• CPR/First aid certification.
• Division of Criminal Information (DCI) certification.