Communications Assistant - HREA

Riverside Health; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health System in Newport News, Virginia, is seeking a Front Office Clerk to support scheduling, answer multi-line calls, and handle patient messages. The role requires high school graduation and preferred experience in medical offices or insurance processing.

The position is on-site and offers entry-level to mid-range pay with room for experience-based advancement. You will verify insurance, manage appointment scheduling, screen calls for priority, and coordinate with front office

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or insurance preferred.

Responsibilities

• Verifies insurance information when scheduling appointments and logs information into computer.
• Answers all incoming phone calls on multiple lines and routes to appropriate staff.
• Sorts and delivers all messages and coordinates with team members.

Skills

Phone etiquette

Customer service

Scheduling

Clerical skills

Education

High school diploma or equivalent

Tools

Scheduling software

Phone system

Job description

Hiring Range

$17.50 - $22.75/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Newport News, Virginia

Overview

Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned.

What You Will Do

• Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule.
• Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly.
• Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members.

Education

• High school or equivalent (Required)

Experience

• Medical Office (Preferred)
• Coding (Preferred)
• Insurance experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.