Office Assistant/Call Center - Cardiology Specialists

Riverside Nursing Center of Thomaston; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, VA seeks an Office Assistant to support the front desk and patient services. You will verify insurance eligibility, register patients, and reconcile data within the registration software while greeting patients and answering phones with a courteous, efficient approach.

The role includes scheduling appointments, processing referrals, preparing charts, and assisting staff. Strong attention to detail and reliable teamwork are required.

Qualifications

• Ensures insurance eligibility and patient registration accuracy.
• Greet patients and answer phone lines professionally.
• Schedule appointments, manage referrals, and perform chart prep.

Responsibilities

• Verify and update patient demographics.
• Monitors daily schedule and reschedules as needed.
• Assist other staff and maintain reception area cleanliness.

Skills

Insurance eligibility

Patient registration

Scheduling appointments

Phone etiquette

Education

High school or equivalent

Job description

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Location

Newport News, Virginia

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What You Will Do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Education

• High school or equivalent (Preferred)

Experience

• 1-3 years Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.