Office Assistant - Cardiology Specialists

Riverside Health System; Newport News (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, Virginia, is seeking a patient access representative to manage check-in/check-out, verify insurance, and maintain accurate patient registration information. You will greet patients, answer multi-line phones, and schedule or reschedule appointments while preparing referral documents and chart prep.

The role may involve floating to other practices in the region to provide support, ensuring a smooth registration process and excellent patient service.

Qualifications

• High School Diploma or GED required.
• 1 year Medical Office experience preferred.
• Experience with patient registration software is a plus.

Responsibilities

• Check-in and check-out patients in a timely manner.
• Verify insurance eligibility and collect payments as needed.
• Maintain accurate patient registration and demographics in the software.
• Greet patients with warm, professional demeanor and answer multi-line calls.
• Schedule or reschedule appointments as needed and handle referrals.
• Prepare charts and print visit-related documents (consents, receipts, visit summaries).
• May float to other practices within the region to provide support.

Skills

Customer service

Phone etiquette

Registration

Scheduling

Insurance verification

Cash handling

Education

High School Diploma or GED

Job description

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

• Ensures all patients’ registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
• Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.