Communications Assistant - HREA

Riverside Health System; Newport News (VA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health System in Newport News, Virginia is seeking a front office associate to answer calls, verify insurance, and assist scheduling. The role reports to the Front Office Supervisor and Office Manager and supports patient flow.

Responsibilities include handling multiple phone lines, logging appointment details, routing messages, and aiding front staff during busy periods. A high school diploma is required; experience in a medical office and insurance knowledge are a plus.

Qualifications

• Education requirements: High school or equivalent (Required).
• Experience in Medical Office settings preferred.
• Coding and insurance experience preferred.

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Verify insurance information when scheduling appointments and log details.
• Move patients and assist front staff; perform clerical duties to support scheduling.

Education

High school or equivalent (Required)

Medical Office (Preferred)

Coding (Preferred)

Insurance experience (Preferred)

Job description

Newport News, Virginia

Hiring Range

$17.50 - $22.75/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned.

What you will do

• Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule.
• Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly.
• Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members.

Qualifications

Education

• , High school or equivalent (Required)

Experience

• Medical Office (Preferred)
• Coding (Preferred)
• Insurance experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.