Office Assistant RMG

Riverside Hospital; Newport News (VA); In loco; USD 23.000 - 30.000; Tempo pieno

Descrizione del lavoro

Riverside Health System in Newport News, VA is seeking a patient access professional to manage front desk duties, verify insurance, and maintain patient demographics. You will greet patients and guide them through the intake process, schedule visits, and handle referrals with a focus on accuracy and courteous service.

Responsibilities include check-in/out, payments, and coordinating with regional practices.

Competenze

• Customer service experience in a medical or front desk setting.
• Ability to schedule and coordinate patient appointments.
• Strong phone etiquette and communication skills.

Mansioni

• Check-in and check-out patients accurately and efficiently.
• Verify insurance eligibility and collect payments as needed.
• Maintain patient demographics in registration software.
• Schedule and reschedule appointments and referrals.
• Greet patients with excellent courtesy and service.
• Float to other practices within the region as needed.

Conoscenze

Customer service

Scheduling

Phone etiquette

Registration

Formazione

High School Diploma or GED

Descrizione del lavoro

Newport News, Virginia

Hiring Range

$16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor's illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.

Promotes the Riverside Care Difference through exceptional customer service.

Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.

Maintains referrals and insurance information.

Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.

Recommends to practice manager any process improvements needed to improve quality of service.

Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Qualifications

Education

• High School Diploma or GED, Minimum (Required)

Experience

• 1 year Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .