Communications Assistant - HREA

101 Riverside Hospital, Inc.; Oyster Point (PA); On-site; USD 24,000 - 31,000; Full time

Job summary

Riverside Health is seeking a Medical Office Receptionist to answer calls, schedule appointments and support front desk operations in Newport News, VA. You will verify insurance, log information into the computer and coordinate with care teams to move patients as needed.

The role emphasizes strong communication, accuracy in clerical tasks, and the ability to handle multiple phone lines. Experience in a medical office and insurance background are preferred.

Qualifications

• High school or equivalent required.
• Medical Office experience preferred.
• Coding experience preferred.
• Insurance experience preferred.

Responsibilities

• Answer all incoming telephone calls and assist caller or direct to appropriate person/voicemail.
• Move patient appointments during slow periods or perform clerical duties to assist front staff.
• Perform all clerical duties needed to support scheduling and messages.
• Verifies insurance information when scheduling appointments and logs information into computer as scheduled.
• Monitor schedules and move patients as directed.
• Maintain knowledge of insurance and appointments for correct scheduling.
• Answer calls on multiple lines within three rings and transfer as needed.
• Write patient calls/messages on designated form and distribute to team.
• Screen calls and decide on urgency and schedule accordingly.
• Sort and deliver all incoming calls/messages from patients, external practices and Riverside facilities.
• Collect information and route to appropriate team members.

Skills

Phone support

Medical office

Insurance knowledge

Clerical skills

Education

High school diploma

Tools

Scheduling software

Job description

Newport News, Virginia Hiring Range $17.50 - $22.75/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

What you will do

• Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail.
• During slow periods, moving patients appointments as required or doing clerical duties to assist front staff.
• Responsible for performing all clerical duties needed to support scheduling and messages.
• Other duties as assigned.
• Verifies insurance information when scheduling appointments and logs information into computer as scheduled.
• Monitors schedules and moves patients as directed.
• Maintains knowledge of insurance and appointments so patients can be put on correct schedule.
• Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member.
• Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member.
• Screens calls and makes decisions concerning severity of complaint and schedules accordingly.
• Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities.
• Collects all needed information and routes to the appropriate team members.

Qualifications

• Education , High school or equivalent (Required)
• Experience Medical Office (Preferred)
• Coding (Preferred)
• Insurance experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.

Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.