Communications Assistant - HREA

Riverside Health; Newport News (VA); In loco; USD 24.000 - 31.000; Tempo pieno

Descrizione del lavoro

Riverside Health in Newport News, VA is hiring a Communications Assistant to support front desk operations. The role handles calls, schedules appointments, verifies insurance and assists front staff with clerical duties as needed.

Work involves routing calls, updating patient information, and coordinating messages across Riverside facilities. HS diploma required, prior medical office or coding/insurance experience preferred. Full-time on-site position.

Competenze

• High school diploma or equivalent required.
• Experience in a medical office preferred.
• Insurance and scheduling knowledge is a plus.

Mansioni

• Verifies insurance information when scheduling appointments and logs information into computer as scheduled.
• Monitors schedules and moves patients as directed; maintains knowledge of insurance and appointments for correct scheduling.
• Answers all inbound calls on multiple lines within three rings, directing to appropriate staff or resolving the issue.
• Documents patient calls/messages on designated forms and distributes to team members.
• Screens calls to determine severity and schedules accordingly.
• Sorts and delivers all incoming calls and messages from patients and external practices; gathers information and routes to the right staff.

Conoscenze

Phone etiquette

Scheduling coordination

Clerical tasks

Formazione

High school or equivalent

Strumenti

Insurance knowledge

Descrizione del lavoro

Communications Assistant - HREA# Careers## Communications Assistant - HREAApply: Hampton Roads Eye Associates - Oyster Point - Newport News, Virginia: Full time: Posted Today: End Date: November 7, 2026 (3 days left to apply): 2026-038802Newport News, Virginia**Hiring Range**$17.50 - $22.75/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned. **What you will do** * Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule.* Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly.* Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members. **Qualifications** **Education** * , High school or equivalent (Required) **Experience** * Medical Office (Preferred)* Coding (Preferred)* Insurance experience (Preferred)