Office Assistant - Williamsburg HREA

Riverside Health; Williamsburg (VA); In loco; USD 23.000 - 30.000; Tempo pieno

Descrizione del lavoro

Riverside Health System is seeking an Office Assistant for the Williamsburg area. The role includes greeting patients, handling check-in/out, verifying insurance, and updating registration information. You will assist with scheduling and referrals, ensuring smooth daily operations.

Qualified candidates have at least a high school diploma and one year of medical office experience. Excellent customer service, strong communication, and professional demeanor are essential.

Competenze

• High School Diploma or GED required.
• 1 year of medical office experience preferred.
• Strong customer service and communication skills.

Mansioni

• Check-in and check-out patients accurately and timely.
• Verify insurance eligibility and collect payments as needed.
• Update and maintain patient demographics in the registration system.
• Schedule and reschedule appointments, and assist with referrals.

Conoscenze

Customer service

Phone etiquette

Multitasking

Formazione

High School Diploma or GED

Strumenti

Patient registration software

Descrizione del lavoro

Office Assistant - Williamsburg HREA# Careers## Office Assistant - Williamsburg HREAApply: Williamsburg Healthcare Center - Williamsburg, Virginia: Full time: Posted Yesterday: End Date: November 7, 2026 (1 day left to apply): 2026-038340Williamsburg, Virginia**Hiring Range**$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.* Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.* Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.* Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings. **Qualifications** **Education** * High School Diploma or GED, Minimum (Required) **Experience** * 1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.