Communications Ambassador
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Resort Lanai seeks a Communications Ambassador who serves as the central contact for guest communications, coordinating requests with resort departments and delivering exceptional hospitality. The role requires legal US work authorization and experience in guest services or related hospitality disciplines.
On-island housing and comprehensive benefits are provided. The Communications Ambassador will manage multiple channels, ensure accurate records, and uphold service standards
Qualifications
- Experience in Guest Services or related hospitality discipline required.
- Luxury hotel or resort experience preferred.
Responsibilities
- Manage guest communications across telephone, email, chat, and messaging platforms, providing accurate information about resort services, accommodations, dining, activities, transportation, and island experiences while delivering exceptional service
- Serve as the central communication hub for the resort, coordinating guest requests and operational information between Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Golf, Transportation, and other departments to ensure timely follow-through and service delivery
- Support pre-arrival, in-house, and post-departure guest communications by assisting with inquiries, arrangements, special requests, preferences, and guest recognition initiatives while ensuring all information is accurately documented and communicated
- Monitor and respond to guest communications through approved platforms, providing personalized interactions and maintaining service standards and response time expectations
- Maintain accurate guest profiles, reservations, requests, preferences, and operational notes within resort systems to support seamless coordination and personalized service
- Support service recovery efforts by addressing guest concerns, coordinating resolutions with operational teams, escalating issues when appropriate, and ensuring guests remain informed throughout the process
- Prepare and maintain communication logs, operational reports, departmental updates, and internal correspondence to support effective resort operations and cross-department coordination
- Maintain proficiency in resort communication and property management systems while assisting guests with basic technology and in-room service support as needed
- And More!
Skills
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
The Four Seasons Resort Lāna’i is looking for a Communications Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
The Communications Ambassador serves as a central point of contact for guest communications, managing phone, email, and messaging inquiries while ensuring prompt, professional, and accurate service. This role coordinates guest requests with resort departments, maintains detailed communication records, and helps deliver a seamless guest experience through effective follow-through and exceptional hospitality. Responsibilities include, but are not limited to:
- Manage guest communications across telephone, email, chat, and messaging platforms, providing accurate information about resort services, accommodations, dining, activities, transportation, and island experiences while delivering exceptional service
- Serve as the central communication hub for the resort, coordinating guest requests and operational information between Front Office, Housekeeping, Engineering, Security, Food & Beverage, Spa, Golf, Transportation, and other departments to ensure timely follow-through and service delivery
- Support pre-arrival, in-house, and post-departure guest communications by assisting with inquiries, arrangements, special requests, preferences, and guest recognition initiatives while ensuring all information is accurately documented and communicated
- Monitor and respond to guest communications through approved platforms, providing personalized interactions and maintaining service standards and response time expectations
- Maintain accurate guest profiles, reservations, requests, preferences, and operational notes within resort systems to support seamless coordination and personalized service
- Support service recovery efforts by addressing guest concerns, coordinating resolutions with operational teams, escalating issues when appropriate, and ensuring guests remain informed throughout the process
- Prepare and maintain communication logs, operational reports, departmental updates, and internal correspondence to support effective resort operations and cross-department coordination
- Maintain proficiency in resort communication and property management systems while assisting guests with basic technology and in-room service support as needed
- And More!
- Successful candidate must possess legal work authorization in United States
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
- Prior experience and knowledge in Guest Services, Front Office, Concierge, Rooms Division, or a related hospitality discipline required; luxury hotel or resort experience preferred
- Hourly Rate: $32
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
- And so much more!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
Four Seasons is an Equal Opportunity, Affordative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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