Catering & Conference Services Coordinator

Four Seasons Hotels and Resorts; Lanai City (HI); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Holidays

Employee meals

Housing on-island

Inter-island airfare

Learning & development

Culture & recognition

Job summary

Four Seasons Resort Lana’i seeks a Catering & Conference Services Coordinator to provide administrative and coordination support for meetings, conferences, groups, and special events across Lana’i properties. You will assist with event planning, documentation, and communication to ensure seamless execution and exceptional guest service.

The role requires legal work authorization in the United States, strong organizational and multitasking abilities, and previous hotel, banquet, or catering

Qualifications

• Strong organizational and multitasking abilities.
• Experience in hotel banquet or catering services preferred.
• Excellent administrative and communication skills.
• Legal work authorization in the United States.

Responsibilities

• Provide administrative support to the Catering & Conference Services team by managing calls, inquiries and overflow support for Sales & Marketing and Food & Beverage.
• Prepare, maintain and distribute event documentation including contracts, BEOs, resumes, schedules, menus and reports.
• Coordinate planning logistics for internal events, small groups and special functions.
• Manage client accounts, bookings, traces, event details and function space information in event management systems.
• Maintain filing systems, databases and reports to support operational efficiency.
• Distribute event information and reports to resort departments in a timely manner.

Skills

Hospitality experience

Administrative skills

Communication skills

Multitasking

Tools

Delphi

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

CATERING & CONFERENCE SERVICES COORDINATOR

The Four Seasons Resort Lāna’i is looking for a Catering & Conference Services Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’L** L DO

The Catering & Conference Services Coordinator provides administrative and coordination support for meetings, conferences, groups, and special events at Four Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities. This role assists with event planning, documentation, and communication to ensure seamless execution and exceptional guest service. Responsibilities include, but are not limited to:

• Provide administrative support to the Catering & Conference Services team by managing incoming calls, responding to inquiries, and assisting with overflow support for Sales & Marketing and Food & Beverage departments while maintaining exceptional service standards

• Prepare, maintain, and distribute event documentation including contracts, Banquet Event Orders (BEOs), resumes, schedules of events, menus, reports, correspondence, banquet checks, and departmental communications using approved systems and software

• Coordinate planning logistics for internal events, small groups, and special functions, supporting Catering & Conference Services Management to ensure seamless event execution

• Manage and update client accounts, bookings, traces, event details, and function space information within Delphi and other event management systems, ensuring accuracy and timely communication across departments

• Maintain organized electronic and physical filing systems, databases, reports, vendor resources, group records, and departmental documentation to support operational efficiency and accurate recordkeeping

• Distribute event-related information and reports to resort departments, ensuring all operational teams receive timely and accurate event updates and requirements

• Support departmental administration by maintaining shared drives, intranet resources, office equipment, and communication tools to ensure smooth daily operations and effective coordination across the resort

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Ability to sit and/or stand for extended periods, lift up to 40 lbs, and push/pull as needed during shifts

• Previous Hotel, Banquet, and/or Catering & Conference Services preferred

• Strong organizational, multitasking, and administrative skills with exceptional attention to detail, accurate data entry and typing proficiency (40+ WPM), and the ability to efficiently manage correspondence, filing, document preparation, telephone calls, and email communications in a professional, timely, and service-oriented manner.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $28.26

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf