Communication Supervisor

Health Fleet Ambulance Inc; Fort Washington (Montgomery County); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid time off

Direct Deposit

Referral program

Uniform Allowance

Free CPR & EVOC

Job summary

Health Fleet Ambulance Inc. in the Fort Washington area seeks a Dispatch Supervisor to oversee the Communications Department, ensure crews depart on time, coordinate assignments, and update runs for accurate transport service delivery.

This non-exempt, hourly role requires strong critical thinking, organizational and communication skills, and proficiency with dispatch software and equipment tracking systems; schedule includes nights, weekends, and holidays.

Qualifications

• Proven experience in operations or dispatch within a similar industry.
• Strong critical thinking skills.
• Strong organizational and communication skills.
• Ability to multitask and handle high-stress situations.
• Proficient in using dispatch software and equipment tracking systems.
• Flexible schedule; nights, weekends and holidays required.
• Schedule is from 11:00 am to 7:00 pm Monday-Friday.

Responsibilities

• Crew management: Ensure timely departure of all crew members and distribute phones, keys, tablets, and fuel cards.
• Training: Provide necessary training to new and existing staff as required.
• Dispatch liaison: Collaborate with dispatch to maintain accurate timestamps and positioning.
• Quality assurance: Oversee trip verification, monitor fuel levels and safety via Samsara.
• Customer service: Address initial customer and employee concerns promptly and effectively.
• Issue resolution: Identify and report transport issues to management for swift resolution.
• Equipment management: Use UEM/Samsara to track and manage equipment, ensuring charging at base.
• Schedule: Review and adjust daily crew and dispatch schedules to meet coverage; verify checklists.
• Communication: Check emails regularly and act as CSR/Dispatcher when needed.
• Minimum coverage: Ensure staffing meets required coverage for each shift.
• Planning: Adjust trip schedules and coordinate with hospital coordinators.
• Additional duties: Perform other related duties as assigned by the General Manager.
• Documentation: Maintain accurate docs on crew departures, vehicle assignments, and changes.

Skills

Critical thinking

Organizational skills

Communication skills

Multitasking

Dispatch software

Equipment tracking

Flexibility

Tools

Samsara

Job description

Description

REPORTS TO

General Manager.

SUMMARY

This is a non-exempt hourly position. The Dispatch Supervisor oversees the Communications Department, ensures crews depart on time, coordinates crew assignments, assigns and updates runs, and maintains communication with dispatch to support the proper execution of transport services.

DUTIES AND RESPONSIBILITIES

• Crew Management: Ensure the timely departure of all crew members, including the distribution of essential items such as phones, keys, tablets, and fuel cards.
• Training: Provide necessary training to new and existing staff as required.
• Dispatch Liaison: Collaborate with dispatch to maintain accurate timestamps and ensure crews are positioned correctly.
• Quality Assurance: Oversee trip verification, monitor fuel levels and safety violations via Samsara, and conduct quality checks of all trips.
• Customer Service: Address initial customer and employee concerns promptly and effectively.
• Issue Resolution: Identify and report any transport issues to management, ensuring swift resolution.
• Equipment Management: Utilize UEM/Samsara to track and manage all equipment, ensuring everything is charged and at the base.
• Schedule: Review daily crew and dispatch schedules and adjust schedules as needed to meet minimum field and office coverage. Review vehicle assignments and trips and ensure all dispatch checklists are completed.
• Communication: Regularly check emails and act as a CSR/Dispatcher when necessary.
• Minimum Coverage: Ensure staffing levels support minimum field and office coverage requirements throughout each shift.
• Planning: Adjust trip schedules as needed and coordinate with hospital coordinators to optimize day-to-day operations.
• Additional Duties: Perform other related duties as assigned by the General Manager.
• Documentation: Maintain accurate documentation related to crew departures, vehicle assignments, schedule changes, equipment distribution, and operational concerns escalating to management.

Benefits Package Includes:

• Paid Weekly
• Direct Deposit
• Referral program
• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Aflac
• Life Insurance
• Paid time off (PTO)
• Free CPR & EVOC
• Uniform Allowance

Requirements

• Proven experience in operations or dispatch within a similar industry.
• Strong critical thinking skills.
• Strong organizational and communication skills.
• Ability to multitask and handle high-stress situations.
• Proficient in using dispatch software and equipment tracking systems.
• Schedule must be flexible; nights, weekends, and holidays will be required to ensure minimum coverage is met.
• Schedule is from 11:00 am to 1900 Monday-Friday