Dispatcher

Farmland Fresh Dairies, LLC.; Newark (NJ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Vacation

Paid holidays

Job summary

Farmland Fresh Dairies, LLC is seeking a Dispatch Coordinator to field 50+ driver calls, gather delivery times, and oversee dispatch operations for delivery. The role requires scheduling routes, communicating with drivers and customer service, and coordinating with management.

The position supports 3pm–11pm shifts from Thursday to Monday; training across dispatch shifts may be required. Benefits include medical, dental, vision, 401K, and life insurance.

Qualifications

• Experience coordinating dispatch operations for delivery routes.
• Strong communication and customer service skills.
• Ability to handle safety-sensitive situations professionally.

Responsibilities

• Scheduling route dispatch in a timely manner ensuring successful delivery.
• Gathering and recording delivery time information from route drivers.
• Interviewing, selecting and training of new hires.
• Communicating with customer service on driver locations as requested.
• Coordinating with management on deliveries outside delivery windows.
• Collaborating with mechanics on vehicle condition and repairs.
• Resolving truck breakdown issues with management promptly.
• Completing daily delivery logs and distributing to management.
• Working with purchasing on product pickups and driver assignments.
• Collecting assets issued to drivers upon return.

Skills

Dispatch coordination

Customer service

Scheduling

Communication

Safety procedures

Tools

Routing System Software

Tracking Systems

Cold Chain Software

In-Cabin Camera devices

Job description

Position Summary

The purpose of this position is to field incoming calls from 50 plus drivers and helpers, customer service, and others to gather, record, and / or report delivery time information and delivery status on selected accounts. This position will also coordinate and oversee all dispatch operations for delivery.

Benefits And Compensation

• Hourly Pay , Salary range $60K - $65K per year.
• Medical, Dental, Vision, 401K, Life Insurance
• Vacation, sick, Paid Holidays

WORK SCHEDULE

• 3pm - 11pm Thursday to Monday
• Must be able to train in other dispatch shifts during initial training period.

Specific Responsibilities

• Scheduling route dispatch in a timely manner ensuring successful delivery.
• Gathering and recording delivery time information from route drivers.
• Actively involved in interviewing, selecting and training of new hires.
• Communicating with customer service on route driver locations as requested.
• Communicating with management and customer service regarding deliveries that will not be made within delivery windows.
• Communicate effectively with mechanics on vehicle condition reports and needed truck repairs to ensure safety protocols
• Communicating with management and seek timely resolution on truck breakdown situations.
• Completing delivery logs daily and disbursement to management.
• Working with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
• Collecting all assets issued to drivers upon their return including keys, hand held, tickets, etc.
• Communicating with management on any driver/delivery issues that arise during the course of the day.
• Knowledge of Routing System Software, Tracking Systems, Cold Chain Software and In- Cabin Camera devices preferred but not required
• Ability to handle safety sensitive situations ( injuries/ accidents) in a professional manner.