Dispatcher

Sentrigard; Lynchburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sentrigard in Lynchburg, VA is seeking a Dispatch Coordinator to organize drivers, routes, and deliveries, ensuring timely operations and top-notch service. The role requires strong coordination, communication, and problem-solving in a fast-paced environment.

You will work with drivers, Mills, CSR’s, and internal teams to optimize schedules, monitor routes, and maintain records. Responsibilities include dispatching according to needs, tracking vehicles with GPS, and ensuring compliance with DOT

Qualifications

• High school diploma or equivalent required.
• 1-3 years of dispatching, logistics, transportation, or related experience preferred.
• Knowledge of DOT regulations and transportation compliance requirements.

Responsibilities

• Schedule and dispatch drivers and vehicles according to operational needs.
• Monitor daily routes and schedules for on-time arrivals and departures.
• Communicate with drivers, Mills, CSR’s, and internal teams.
• Track vehicle locations and delivery statuses using GPS and dispatch software.
• Respond to emergencies, accidents, delays, or other issues.
• Maintain dispatch logs, records, and reports.
• Ensure compliance with policies and transportation regulations.
• Assist in route planning to maximize efficiency and reduce costs.
• Document incidents and escalate customer concerns as needed.

Skills

Organizational skills

Communication skills

Decision making under pressure

Dispatch software

GPS tracking tools

MS Office

Customer service

Confidentiality

Education

High school diploma or equivalent

Tools

Dispatch software

GPS tracking tools

Microsoft Office

Job description

SUMMARY

Responsible for coordinating and scheduling drivers, vehicles, and deliveries to ensure efficient and timely transportation operations. This role serves as the primary point of communication between drivers, CSR’s, Mills, and internal departments, monitoring routes, responding to issues, and ensuring high levels of customer service and operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule, and dispatch drivers, vehicles, equipment, according to operational needs. Inbound and outbound freight
• Monitor daily routes and schedules to ensure timely arrivals, departures, and deliveries.
• Maintain ongoing communication with drivers, field personnel, Steel Mills and Supply Chain regarding assignments, route changes, delays, and customer requests.
• Track vehicle locations and delivery statuses using GPS, routing, and dispatch software.
• Respond promptly to emergencies, accidents, breakdowns, delays, or other operational issues.
• Update CSR’s regarding delivery schedules.
• Maintain accurate dispatch logs, records, and reports.
• Ensure compliance with company policies, safety procedures, and applicable transportation regulations.
• Coordinate with warehouse, customer service, Supply Chain and operations teams to optimize workflow.
• Assist in route planning and scheduling to maximize efficiency and reduce costs.
• Document incidents, service issues, and customer concerns and escalated when necessary.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION & EXPERIENCE

High school diploma or equivalent required. Minimum of 1-3 years of dispatching, logistics, transportation, customer service, or related experience preferred. Experience in transportation, logistics, trucking, field service, or emergency dispatch operations. Knowledge of DOT regulations and transportation compliance requirements.

CERTIFICATION, LICENSES, REGISTRATIONS

None

SKILLS & ABILITIES

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and make sound decisions under pressure.
• Proficiency with computer systems, dispatch software, GPS tracking tools, and Microsoft Office applications.
• Strong problem-solving and customer service skills.
• Ability to maintain confidentiality and handle sensitive information professionally.

PHYSICAL DEMANDS

Prolonged periods of sitting and working at a computer. Frequent use of telephone and computer systems. Ability to occasionally lift and move items up to 20 pounds. Ability to work mornings and evenings.

TRAVEL

If travel is requested, a valid government driver’s license and an acceptable driving record, as determined by company standards and insurer requirements, are required. All vehicles operated for Company purposes must be legally registered with appropriate government authorities.

WORK ENVIRONMENT

Office-based environment with frequent communication via phone and electronic dispatch systems. Fast-paced setting requiring continuous monitoring of schedules and operational activities.

FLSA:

Non-Exempt