Dispatcher

Hudson and Associates, LLC; St. Louis (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatcher to manage communications and coordinate activities efficiently. This vital role involves answering calls, dispatching work orders, and ensuring customer satisfaction through effective communication. The ideal candidate will possess excellent communication skills, a calm demeanor, and the ability to work under pressure. Join a team where your contributions will directly impact service performance and operational success. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of customer service experience preferred.

Responsibilities

• Dispatch work orders to Field Technicians and Collectors in a timely manner.
• Document all dispatch and field activities accurately.
• Assist administrative team with daily tasks and special projects.

Skills

Excellent communication skills

Customer Service Focused

Attention to Detail

Basic Computer Skills

Dependable

Calm and Mature demeanor

Maintains Professionalism

Basic Job Knowledge

Productive

Knowledgeable of Basic Safety

Education

High School Diploma or equivalent

1 year administrative experience

1 year customer service experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Purpose: We are looking for a mature, dedicated employee to answer calls from a variety of stakeholders and communicate with mobile units for appropriate responses. Our Dispatchers are expected to remain calm, clear, and in control, especially in emergency situations. They should always know the appropriate responses, in accordance with established policies and procedures. The successful candidate will track and monitor situations by phone and radio, and document any situations reported by those in the field. This position plays a vital role in achieving our customer satisfaction and revenue growth objectives.

Description: Dispatchers are communication personnel responsible for receiving and transmitting reliable messages, tracking vehicles and equipment, and recording other important information.

Report To: Operation Manager and Office Supervisor

Dispatcher Skills we are looking for:

• Excellent communication skills
• Dependable
• Productive
• Customer Service Focused
• Maintains Professionalism
• Attention to Detail
• Calm and Mature demeanor
• Basic Computer Skills
• Knowledgeable of Basic Safety
• Basic Job Knowledge

Responsibilities:

• Dispatch work orders to Field Technicians, Collectors, and Boot Officer in a timely manner
• Coordinate activities of Field Technicians, Collectors, and Boot Officer to ensure service issues are resolved according to contracted commitments
• Monitor Parking Enforcement Officer (PEO) activities, call orders, and breaks
• Document all dispatch and field activities
• Manage files, call logs, data logs, and correspondence in a monthly/yearly filing system
• Assist administrative team with daily tasks and special projects
• Complete all required paperwork and reports accurately and promptly
• Present daily reports as assigned, detailing service performance
• Maintain a clean and tidy work area
• Perform other duties as assigned

Job Requirements:

Education and Experience:

• High School Diploma or equivalent
• 1 year administrative experience preferred
• 1 year customer service experience

Technical Skills:

• Strong time management and organizational skills
• Basic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Word, Excel, and Outlook skills)
• Excellent verbal and written communication skills, with the ability to liaise at multiple levels
• High level of accuracy, speed, and data entry skills
• Attention to detail
• Ability to relate well with others and work in a team environment