Commission-Eligible Guest Experience & Sales Specialist

EWC Growth LLC.; Georgia; Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Complementary Waxing Services

Skincare product discount 50%

401(k) Plan

Sick Leave

Life and disability insurance (company

FSA & Dependent Care Benefits

Pre-Tax commuter benefits

Training & career pathing

Résumé du poste

EWC Growth LLC is seeking a Guest Service Associate to create exceptional guest experiences while meeting sales goals and supporting management with daily tasks.

You will educate guests on products and services, upsell waxing and skincare, handle check-ins/outs, payments, and reservations, and maintain a clean, welcoming lobby.

Requirements include a high school diploma or GED, 2+ years in customer service or retail sales, excellent communication, reliability, and a professional appearance.

Qualifications

• High school diploma or GED
• Exposure to luxury service preferred
• 2+ years customer service experience or sales experience, preferably in a retail environment
• Exceptional interpersonal skills
• Excellent written and verbal communication with strong attention to detail
• Good time management and organizational skills
• Flexibility to perform external or internal events may be required
• Ability to work flexible days and hours, including weekends/evenings
• Exude a positive, friendly, and personable demeanor
• Ability to receive and provide feedback
• Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Responsabilités

• Develop a thorough understanding of European Wax Center services and products
• Upsell and cross-sell retail products & various waxing services
• Educate guests on benefits and savings of Wax Passes
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
• Confirm each guest service(s) and offer recommended/related add on service(s)
• Administer check-ins and check-outs, processing payments, refunds and reservation requests
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Connaissances

Interpersonal skills

Written & verbal communication

Attention to detail

Time management

Organization

Flexibility

Positive demeanor

Feedback reception

Professional appearance

Formation

High school diploma or GED

Description du poste

EWC Growth LLC is seeking a Guest Service Associate to create exceptional guest experiences while meeting sales goals and supporting management with daily tasks.

You will educate guests on products and services, upsell waxing and skincare, handle check-ins/outs, payments, and reservations, and maintain a clean, welcoming lobby.

Requirements include a high school diploma or GED, 2+ years in customer service or retail sales, excellent communication, reliability, and a professional appearance.