Commission-Based Collision Estimator & Customer Advocate

Classic Collision; Cumming (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Team Culture

401K match

Medical/Dental/Vision

PTO - 6 Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator in Georgia. The role involves serving as the primary customer contact from drop-off to delivery, preparing estimates for customers and insurance partners, and coordinating with insurers and technicians to ensure accurate damages identification and top customer experience.

The position emphasizes communication, thorough estimating, and maintaining customer satisfaction while meeting Classic Collision guidelines and quality standards.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Education

I-CAR certification

ASE certification

Tools

CCC1 estimating

Job description

Classic Collision is hiring a Collision Estimator in Georgia. The role involves serving as the primary customer contact from drop-off to delivery, preparing estimates for customers and insurance partners, and coordinating with insurers and technicians to ensure accurate damages identification and top customer experience.

The position emphasizes communication, thorough estimating, and maintaining customer satisfaction while meeting Classic Collision guidelines and quality standards.