Commercial Truck Service Advisor

Rush-Enterprises; Joliet (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase

Incentives

Training opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor in Joliet, IL to sell and schedule service work for commercial trucks. This role requires a CDL license and about one year of service experience, plus manufacturer training.

You will coordinate diagnostics, prepare repair orders, and communicate estimates and timelines to customers. As part of a large network, you will work with a team in a fast-paced service department, ensuring high-quality customer service and adherence to manufacturer

Qualifications

• High school diploma or GED.
• One year service experience or equivalent.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and diagnose on the spot; print report; refer to service history; recommend additional needed service.
• Advise customers on vehicle care and maintenance according to manufacturer specifications.
• Write up vehicle problems clearly on a service input card and obtain customer signatures.
• Establish promised time and communicate with foreman.
• Establish payment method and obtain credit approval if needed.
• Create repair orders and secure repair order jackets with customer signatures.
• Monitor progress and obtain authorization for additional repairs.

Education

High school diploma or GED

Job description

Rush Truck Centers is seeking a Service Advisor in Joliet, IL to sell and schedule service work for commercial trucks. This role requires a CDL license and about one year of service experience, plus manufacturer training.

You will coordinate diagnostics, prepare repair orders, and communicate estimates and timelines to customers. As part of a large network, you will work with a team in a fast-paced service department, ensuring high-quality customer service and adherence to manufacturer