Truck Service Advisor - Diagnostics & Scheduling

Rush Enterprises Inc.; Joliet (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Employee stock purchase program

Performance-based incentives

Professional growth & training

Job summary

Rush Enterprises Inc. is seeking a Service Advisor in Joliet, IL to sell and schedule needed service work for commercial trucks and equipment in the dealership service department.

You will gather customer complaints, perform vehicle inspections, use J-Pro for diagnostics, and prepare repair orders while coordinating with customers on costs, time estimates, and payments. A CDL and at least one year of service experience are required.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Attention to detail

Diagnostic knowledge

Time management

Education

High school diploma or GED

One year service experience or equivalent

Manufacturer training

Tools

J-Pro diagnostics

Job description

Rush Enterprises Inc. is seeking a Service Advisor in Joliet, IL to sell and schedule needed service work for commercial trucks and equipment in the dealership service department.

You will gather customer complaints, perform vehicle inspections, use J-Pro for diagnostics, and prepare repair orders while coordinating with customers on costs, time estimates, and payments. A CDL and at least one year of service experience are required.