Commercial Service Supervisor – Scheduling & Ops Leader

DH Pace Company; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Life insurance

Disability coverage

401(k) with match

HSA/FSAs

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. is hiring a Service Supervisor for our Commercial Operations team in St. Louis.

If you have strong leadership and customer-service skills, this role offers a fast-paced environment where you will manage daily scheduling and communicate with technicians and customers to ensure timely, accurate service. We value a Bachelor’s degree or equivalent management experience, strong Microsoft Office skills, and a clean driving record.

Qualifications

• Bachelor's degree and/or equivalent management experience preferred.
• Proficient with Microsoft Office applications.
• Valid driver’s license with a good driving record.
• Able to communicate professionally with customers and represent the company.

Responsibilities

• Assist with daily scheduling of all jobs and meet customer preferences.
• Provide real-time problem-solving support to staff and technicians.
• Monitor technicians’ schedules to maximize efficiency and profitability.
• Track completed jobs and follow up with customers to confirm satisfaction.
• Coordinate handling of materials and accurate billing for completed work.
• Complete all administrative paperwork in a timely manner.
• Conduct employee performance reviews with the Department Manager.
• Participate in planning department goals and objectives.
• Perform other duties as assigned by management.

Skills

Bachelor's degree or higher

Management experience

Microsoft Office

Driver's license

Customer communication

Technical applications

Mechanical systems

Education

Bachelor's degree

Tools

Microsoft Office

Job description

DH Pace Company, Inc. is hiring a Service Supervisor for our Commercial Operations team in St. Louis.

If you have strong leadership and customer-service skills, this role offers a fast-paced environment where you will manage daily scheduling and communicate with technicians and customers to ensure timely, accurate service. We value a Bachelor’s degree or equivalent management experience, strong Microsoft Office skills, and a clean driving record.