Commercial Printing Account Manager

ALLEGRA Design • Print • Mail; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Allegra Richmond is seeking an Account Manager to join our team in Richmond. You’ll serve as the primary contact for clients, guiding projects from initial conversation through production and delivery.

We value organization, reliability and the ability to talk with customers and prospects. Relevant experience in printing, marketing or direct mail is helpful; strong account management or B2B sales background is a plus.

Qualifications

• Strong organization, interpersonal and communication skills.
• Experience in printing/marketing/direct mail or related industry is helpful.
• Background in account management, customer service or B2B sales preferred.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Respond to new customer inquiries and identify best solutions.
• Manage print, direct mail, signage, promotional and marketing projects from initial request through completion.
• Prepare estimates, coordinate schedules and communicate requirements with production and graphics teams.
• Follow up with customers to keep projects moving and identify opportunities to expand relationships.
• Make sales calls and pursue prospective new customers.
• Arrange meetings with prospects for larger opportunities to understand needs and develop solutions.
• Help resolve problems quickly and professionally; ensure high level of service.

Skills

Organized

People skills

Customer communication

Account management

Sales experience

Job description

Allegra Richmond is looking for an Account Manager to join our team. We’re a locally owned marketing and print communications company serving businesses, nonprofits, healthcare organizations and other organizations throughout the Richmond area.

This is a great opportunity for someone who enjoys working with clients, managing projects, solving problems and developing new business. Our Account Managers serve as the primary point of contact for their customers, helping move projects from the initial conversation through production and delivery.

What You’ll Do

• Build and maintain strong relationships with existing clients.
• Respond to new customer inquiries and identify the best solutions for their needs.
• Manage print, direct mail, signage, promotional and marketing projects from initial request through completion.
• Prepare estimates, coordinate schedules and communicate project requirements with our production and graphics teams.
• Proactively follow up with customers and keep projects moving.
• Identify opportunities to expand relationships with existing clients.
• Make sales calls and pursue prospective new customers.
• For larger opportunities, arrange meetings with prospects to better understand their needs and develop the right solution.
• Help resolve problems quickly and professionally when they arise.
• Ensure customers receive the high level of service and responsiveness they expect from Allegra.

What We’re Looking For

We’re looking for someone who is organized, personable, dependable and comfortable talking with customers and prospects. You should be able to manage multiple projects at once, pay attention to details and communicate well with both customers and coworkers.

Experience in printing, marketing, direct mail, signage or a related industry is helpful, but we’re also interested in candidates with strong account management, customer service or business-to-business sales experience.