Account Manager/Project Coordinator

AlphaGraphics; Portsmouth (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

AlphaGraphics in Portsmouth, NH is seeking an Account Manager / Project Coordinator to bridge clients and the production team. You will consult with clients, estimate jobs, and manage projects from concept to delivery while handling daily workflows with professionalism.

In this full-time role you will partner with existing clients, scope requirements, track timelines, process invoicing, and ensure exceptional service and product quality by communicating clearly with internal teams and vendors.

Qualifications

• Must have high school diploma or equivalent.
• Experience in B2B customer service, account management, or sales.
• Proven ability to manage multiple projects and meet deadlines.
• Experience with Microsoft Office.

Responsibilities

• Partner with clients and prospects to evaluate needs across print, marketing, and signage.
• Develop and present product estimates and manage production timelines.
• Update CRM notes, process invoicing, and handle client payments.
• Ensure quality control and communicate roadblocks to management.
• Advocate for clients and coordinate cross-functional teams to deliver high-quality work.

Skills

B2B customer service

Account management

Sales mindset

Organization

Proactive problem solving

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Microsoft Office

Adobe Creative Cloud Suite

CRM software

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

The Account Manager plays a critical role in the day-to-day administrative operations of AlphaGraphics as well as acting as a trusted advisor, selling the products and services of the company to our values clients. Our company’s success depends on our ability to meet our client’s challenges head-on, then solve them quickly and professionally. This is a full-time position with benefits.

About The Company

For over 20 years, AlphaGraphics has been a trusted partner to Portsmouth businesses, offering print, signage, graphic design, promotional products, and specialized architectural drawing services. Our success stems from facing client challenges head-on and delivering fast, high-quality, professional solutions.

Position Summary

We are seeking an Account Manager / Project Coordinator to serve as the bridge between our clients and production team. In this dual role, you will act as a trusted advisor—consulting with clients, estimating jobs, and managing projects from initial concept through final delivery, while maintaining day-to-day project workflows.

Primary Responsibilities

• Partner with existing clients and prospects to evaluate needs across print, marketing, and signage, recommending high-impact solutions and cross-selling relevant services. Develop new business both through inbound inquiries and outbound prospecting and sales development.
• Scope job requirements, generate accurate product estimates, track production timelines with internal teams and outside vendors, and manage client expectations regarding schedules and pricing.
• Update client notes in the CRM, process accurate invoicing and customer payments, maintain organized project files, and handle outgoing fulfillment.
• Serve as the client’s internal champion to guarantee quality control, while communicating potential roadblocks to management promptly.
• As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality while setting proper expectations with the client.

Qualifications

The ideal candidate is a well-organized professional with Background in B2B customer service, account management, or sales in a fast-paced environment. (Experience in print, signage, or promotional products is a strong plus!). The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.

Additional Requirements

• High School Diploma or equivalent
• Experience with Microsoft Office
• Experience in sales and customer service within a fast-paced environment
• Team member with collaborative style who knows how to foster success in others
• Capable of juggling multiple priorities and operating with a calm sense of urgency
• Positive “can do” attitude (this is critical!)

Additional Skills and Abilities -- Desired (Advantageous, but not required)

• College degree
• Familiarity with current print and copy technology (highly desirable)
• Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
• Experience in business-to-business, retail, and/or manufacturing setting

Workplace Requirements

• Driver’s license and access to vehicle
• Ability to lift 40 lbs

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.