Account Manager

Instant Impact; Richmond (VA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Instant Impact in the United States (Richmond area) is seeking an Account Manager focused on print and POS/retail displays. You will be the primary client contact, translating goals into strategic solutions and overseeing projects from brief to delivery.

Expect cross-functional collaboration, supplier management, and a data-driven approach to optimize campaigns. The role requires 3+ years in client-facing account or project management, strong organization, and experience with print/POS programs.

Qualifications

• 3+ years in a client-facing account management or project management role.
• Proven experience managing supplier relationships and vendor communication.
• Strong organization, prioritization, and multitasking abilities.
• Experience with print and POS programs is highly preferred.
• Track record of growing and maintaining accounts and margins.

Responsibilities

• Act as the main contact for clients and build trusted relationships.
• Translate client goals and trends into strategic, brand-aligned solutions.
• Oversee end-to-end project execution from briefs to production and delivery.
• Create and manage timelines, budgets, and resources; mitigate risks.
• Maintain proactive client communication and resolve issues per SLAs.
• Collaborate cross-functionally with internal teams, suppliers, and partners.
• Coordinate with suppliers to manage production schedules and timelines.
• Review samples and outputs for brand consistency.
• Monitor campaign performance and share insights for optimization.

Skills

Client-facing

Project management

Vendor relationships

Organization

Communication

Strategic thinking

Microsoft Office

Tools

POS software

Microsoft Excel

PowerPoint

Word

Job description

We’re recruiting on behalf of a global marketing activation partner known for creating meaningful and sustainable brand experiences with major global brands. They are seeking an Account Manager to join their team, focusing on print and point-of-sale (POS)/retail displays projects. This company is renowned for its innovative approach to marketing execution, leveraging technology and a vast network of experts to deliver efficient and impactful solutions.

Key Responsibilities

• Act as the main point of contact for clients, building strong, trusted relationships
• Understand client goals and industry trends to deliver strategic, brand-aligned solutions
• Oversee end-to-end project execution — from briefs and quoting to production and delivery
• Create and manage project timelines, budgets, and resources while mitigating risks
• Maintain proactive communication with clients, resolving issues within agreed SLAs
• Collaborate cross-functionally with internal teams, suppliers, and external partners to meet deadlines
• Work directly with suppliers to manage production schedules, quality, and delivery timelines
• Review samples and creative outputs to ensure consistency with brand standards
• Monitor campaign performance, analyze results, and share actionable insights for optimization

Skills & Experience

• 3+ years in a client-facing account management/project management role
• Proven track record in managing supplier relationships, resolving issues, and maintaining strong vendor communication
• Strong project/order management skills with exceptional organization, prioritization, and multitasking abilities
• Experience with print and/or point of sale (POS) programs highly preferrably
• Demonstrated ability to grow and maintain accounts, driving revenue and margin growth
• Excellent communicator with confident, client-facing presence and cross-functional collaboration experience (including global teams
• Strategic, solutions-oriented thinker with a self-starter mindset and analytical approach
• Detail-oriented and highly proficient in Microsoft Office (Excel, Word, PowerPoint
• Comfortable commuting to client office 3 days per week in Richmond, VA

Why Explore This Role

This position offers the opportunity to work with globally recognized brands and be part of a team that values innovation and sustainability. You will have the chance to make a tangible impact on marketing execution and gain valuable experience in a dynamic and supportive environment. The role promises growth, learning, and the satisfaction of contributing to meaningful brand experiences.

If this sounds like the right fit, we’d love to hear from you.