Commercial Order Entry & Estimating Specialist (Div 07, 08, 10, 28)

DWS, Inc.; Newark (CA); In loco; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

DWS, Inc. is seeking a detail-obsessed Commercial Order Entry & Estimating Specialist to manage incoming customer orders and rapidly turn quotes for our commercial door, frame, and hardware divisions.

The role focuses on 100% technical accuracy to ensure zero errors reach the shop floor or job sites. You will handle inbound orders, generate shop tickets, and support the sales team while coordinating with vendors and the shop.

Competenze

• 2+ years of experience in commercial doors, frames, and hardware order entry or related sales support.
• Ability to read door schedules, hardware sets, and shop drawings for accuracy.
• Proficiency with ERP/estimating/shop-ticket software and data entry.

Mansioni

• Inbound order processing and quotes from contractors and clients.
• Create accurate shop tickets and vendor purchase orders from PO requests.
• Quality control to prevent handing, dimension, or part-number errors.
• Track lead times, coordinate fabrication schedules, and update customers on status.
• Support sales reps by entering estimates and processing change orders.

Conoscenze

Detail-oriented

Speed and accuracy

Customer service

Order processing

Data entry

Formazione

Strumenti

Comsense

Avaware

ProTech

Cin7

ERP/CRM systems

Descrizione del lavoro

We are seeking a detail-obsessed, responsive Commercial Order Entry & Estimating Specialist to manage incoming customer orders, rapidly turn quotes, and shop ticket preparation for our commercial door, frame, and hardware divisions (Div 07, 08, 10, and 28).

Unlike our outside sales role, this position does not require cold calling or outbound prospecting. Instead, your #1 priority is speed, customer service, and 100% technical accuracy—ensuring that every incoming repeat order, walk-in/call-in request, and shop ticket is processed cleanly so that zero ordering or fabrication errors reach our shop floor or job sites.

Key Responsibilities

Inbound Order Processing & Quotes: Promptly answer incoming customer calls, emails, and portal requests from established contractors and facility clients, converting quote requests into clean, accurate orders.

Shop Ticket & Submittal Accuracy: Translate customer purchase orders, hardware schedules, and field measurements into rock-solid shop tickets and vendor purchase orders (hollow metal/wood doors, frames, prepping, handing, finishes, and electrified hardware specs).

First-Line Quality Control (QC): Act as the primary gatekeeper before orders reach the shop floor or outside vendors. Double-check handing, hinge/strike locations, fire ratings, wall thicknesses, and hardware templates to eliminate costly rework.

Order Lifecycle & Logistics Support: Track vendor lead times, coordinate with the shop/warehouse on fabrication schedules, manage will-call and delivery coordination, and keep customers updated on order status.

Sales Team Support: Assist outside Commercial Sales Representatives by entering approved estimates, generating submittals, and processing change orders.

Performance Metrics (How You Are Measured)

Shop & Vendor Error Rate (Primary KPI): Maintain an order accuracy rate of 98%+. Orders sent to the shop or vendors with unflagged prepping, handing, dimension, or part-number errors directly impact monthly quality bonus eligibility.

Throughput Volume: Consistently process a high-volume baseline of assigned monthly inbound quotes and orders to maintain role standards and bonus eligibility.

Required Qualifications

Technical Industry Knowledge: 2+ years of experience in commercial doors, frames, and hardware (Div 08), building specialties (Div 10), or access control hardware (Div 28) order entry, detailing, or inside counter sales.

Technical Precision: Deep familiarity with door handing, hollow metal/wood door and frame elevations, standard hardware preps (ASA, mortise, cylindrical, exit devices), and commercial vendor catalogs.

Blueprint & Schedule Literacy: Ability to read door schedules, hardware sets, and shop drawings to verify order accuracy.

Systems Savvy: Fast, accurate data entry in ERP/estimating/shop-ticket software (e.g., Comsense, Avaware, ProTech, Cin7, or internal ERP/CRM systems).

Stable Base Pay: Competitive base salary/hourly rate with predictable income..

Professional Development: Company-sponsored DHI training and technical product certifications.