Project Manager-Commercial Sales

Aptura Group; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Aptura Group is recruiting for an End User Customer Service Representative to support our outside sales team and customers in Fort Wayne, IN. You will identify needed items, use catalogs and our system, quote customers, process orders, and help maintain accurate inventory records.

Responsibilities include communicating clearly, building customer relationships, handling calls, and learning product specs. The role emphasizes service excellence and knowledge of doors, hardware, and related

Qualifications

• Ability to accurately read a tape measure.
• Strong verbal and written communication skills.
• Ability to read blueprints, specifications, door and hardware schedules.
• Experience with MS Word, Excel, PowerPoint, Bluebeam, and Comsense is highly desirable.

Responsibilities

• Assist outside sales and aid customers by identifying items and using catalogs and computer systems.
• Process merchandise orders and enter data into the inventory system and billing.
• Provide pricing from budgets or plans and convert to orders; support order fulfillment.
• Maintain customer relationships and deliver excellent service.
• Stay current with industry standards by participating in education and reviewing technical publications.

Skills

Sales / Networking / Promoting

Data entry

Communication & presentation

Industry knowledge

Time management

Tools

MS Word

Excel

PowerPoint

Bluebeam

Comsense

Job description

Job Summary

— This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Receiving payment or obtaining credit applications
• Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
• Provide accurate information to support staff for order fulfillment
• Performing other related duties as necessary or assigned

Essential Functions

• Sales / Networking / Promoting
• Learn and use industry and product knowledge
• Data entry
• Strong communication and presentation skills.
• Organizational and time management skills.

Experience & Other Requirements

• Ability to accurately read a tape measure
• Strong verbal and written communication skills
• Ability to read and understand blueprints, specifications, door and hardware schedules
• Ability to multi-task as several projects will be running simultaneouslyA background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
• Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable