Commercial Doors Project Manager

APTURA Group; Maryland Heights (MO); On-site; USD 40,000 - 52,000; Full time

Job summary

APTURA Group seeks an End User Customer Service Representative to assist customers and the outside sales team by identifying needed items, using catalogs, billing orders, and updating inventory records.

Responsibilities include delivering excellent service, building relationships, handling calls and orders, learning products, and staying current with industry codes and standards. This role supports accurate order fulfillment and cross-functional teamwork.

Qualifications

• Ability to accurately read a tape measure.
• Strong verbal and written communication skills.
• Ability to read and understand blueprints, specifications, door and hardware schedules.
• Background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is helpful.
• Experience with MS Word, Excel, PowerPoint, Bluebeam, and Comsense is desirable.

Responsibilities

• Delivering excellent customer service with a professional and positive attitude in all interactions with customers.
• Maintain and create customer relationships.
• Answering customer calls and taking orders or directing to additional assistance.
• Learning products and how to best direct customers to the products they need.
• Staying current in industry codes and standards by participating in education webinars or reviewing technical publications.
• Using the operating system to create and release sales orders.
• Providing budget or proposal pricing by compiling field measurements and reviewing specifications and plans.
• Providing accurate information to support staff for order fulfillment.
• Performing other related duties as necessary.

Skills

Strong communication

Data entry

Organizational skills

Sales / networking

Tape measure reading

Blueprint reading

Tools

MS Word

Excel

PowerPoint

Bluebeam

Comsense

Job description

Job Summary

This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

The End User Customer Service Representative (CSR)

is responsible and accountable for assisting our customers and the outside sales team by providing the following:

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Receiving payment or obtaining credit applications
• Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
• Provide accurate information to support staff for order fulfillment
• Performing other related duties as necessary or assigned

Essential Functions

• Sales / Networking / Promoting
• Learn and use industry and product knowledge
• Data entry
• Strong communication and presentation skills.
• Organizational and time management skills.

Experience & Other Requirements

• Ability to accurately read a tape measure
• Strong verbal and written communication skills
• Ability to read and understand blueprints, specifications, door and hardware schedules
• Ability to multi-task as several projects will be running simultaneously
• A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
• Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable